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Proactive and upbeat Phone Banker with proven sales and customer relations skills. Approaches every problem analytically and with relationship-driven focus. Consistent in exceeding sales and service expectations.

Dynamic professional with experience as a Phone Banking Officer at ICICI Bank, adept at enhancing customer satisfaction through exceptional communication and active listening. Proven ability in Excel and Python development, coupled with a strong understanding of banking regulations, ensures effective problem-solving and service delivery in high-pressure environments.
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 1 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in administration and troubleshooting and system information analysis.

With over 15 years of work experience in financial services, I am an expert in trade finance and commodity trading with a DAS from HEC, UniGe. In my current role as a Senior Trade Finance Specialist at Credit Suisse I work with a diverse and global team to provide innovative solutions and excellent service to customers in today's rapidly changing and challenging global environment. I am passionate about fostering long-term, trusting relations with clients and partners, navigating the growing and developing commodity industry.

Driven Phone Banker utilizes strong sales techniques to achieve goals and boost performance. Enthusiastic worker actively engages in marketing campaigns, referral programs and development activities. Organized employee maintains knowledge of company products, services and promotions to provide best customer service.

Pooja Yadav

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Phone Banking Officer

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Bachelor - Commerce

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Phone Banking Officer

Bachelor - Commerce

Intermediate -

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