POOJA YADAV

Highly-motivated, Deadline-committed, goal-driven with over 6.8 years of experience in Risk/Fraud Investigation with Business operation. Proven track record of excellence. Supervised internal and external fraud investigations and escalation. Successful at reviewing suspicious activities and uncovering fraud. An engaging team-player who also acts as a motivator. Resolved queries related to online payment for both customer and seller for both domestic and international markets. Excellent reporting and documentation skills.

• QUALITY AUDITS — consistently doing internal audits for Process quality analysis and improvement
• Kaizen Project - process improvement ideas, Activities, implementation, and connections with stakeholders
• TEAM CONNECTS improved team performance and Quality from 7.5 to 9.1
• Worldwide claims Blurb Project which was introduced for the international marketplace with different language blurbs to be able to serve the customer with resolution at the earliest
• CSC Pilot testing Project –Maintaining and storing the customer- centric data that have important details of seller and buyer
• Peak Now Project - Reducing dependency on another team to deal with escalations to provide a seamless process
• Training and Mentoring – 2 batches in BRI (Buyer fraud investigations) and 3 batches in Claims (worldwide and IN claims)
• Automation of a Queue model – helped in reduction queue volume, Improved specialist decision making
• Submission of multiple MO (Modus operandi)

• CREST AWARD— for best performance over a quarter period of time
• Rock star Award
• Quality star award
• Cloud nine wall of fame 2019
• Employee of the month