Pooja Acharya
Bangalore
Summary
Salesforce QA/UAT professional with over 6 years of experience ensuring high-quality releases in Agile/Scrum settings. Proficient in Sales Cloud and Service Cloud, with expertise in CPQ and CLM modules, managing comprehensive test strategies and executing SIT/UAT. Skilled in defect lifecycle management and effective stakeholder communication, facilitating timely UAT approvals. Power user of Jira and Azure DevOps, recognized for developing actionable dashboards and mentoring new testers to enhance release confidence through meticulous reporting.
Overview
6
6
years of professional experience
Work History
Software Engineer
Tech Mahindra
Bangalore
11.2021 - Current
- Perform UAT for business-critical releases in an Agile/Scrum delivery model; collaborate with product owners and business stakeholders to validate acceptance criteria.
- Create and maintain Jira dashboards to track defects by story/requirement; drive timely triage, retesting, and closure with cross-functional teams.
- Provide regular testing demos/status updates to product owners; ensure release readiness through clear reporting and risk communication.
- Recognized with multiple Best Team awards for consistent delivery and quality ownership.
System Engineer
Tata Consultancy Services
Bangalore
08.2019 - 11.2021
- Delivered QA testing for Salesforce implementations (CPQ + CLM), partnering with business teams to clarify requirements and define test scope.
- Authored test scenarios and detailed test cases/steps; facilitated reviews and obtained sign-off from product owners and business stakeholders.
- Managed test assets in Zephyr for Jira Cloud; executed SIT/UAT cycles and documented defects with clear reproduction steps and supporting evidence.
- Mentored and onboarded new team members on testing processes, documentation standards, and tooling.
- Recognized with multiple Star of the Month awards for ownership and productivity.
Education
Bachelor of Engineering - Information Science
Acharya Institutes of Technology
Bangalore05-2019
PUC -
Govt PU College
Kundapur05-2015
10th -
Jawahar Navodaya Vidyalaya
Udupi04-2013
Skills
- Salesforce testing and CPQ
- Salesforce CLM
- JIRA and Azure DevOps
- Test planning and design
- Manual and regression testing
- User acceptance testing
- Defect tracking and triage
- UI testing
Timeline
Software Engineer
Tech Mahindra
11.2021 - Current
System Engineer
Tata Consultancy Services
08.2019 - 11.2021
Bachelor of Engineering - Information Science
Acharya Institutes of Technology
PUC -
Govt PU College
10th -
Jawahar Navodaya Vidyalaya