POONAM

New Delhi

Summary

An HR professional with 9 years of progressive experience in managing end-to-end Human Resource functions, including talent acquisition, recruitment & onboarding, employee relations , performance management, stakeholder management, HR audits, Highly valued for leadership, communication, and problem-solving abilities.

Overview

years of professional experience

Certification

Work History

Assistant Manager - HR

i-Process Services (India) Pvt. Ltd

12.2017 - 04.2025

Company Overview: Captive unit of ICICI Bank Ltd.
Manage the end to end recruitment process and life- cycle, initial assessments , telephonic and personal interview culminating in offers And maintaining the appropriate records.
Organised and led weekly strategic cadence calls to enhance collaboration with partners and hiring managers, focusing on hiring strategy ,progress and challenges. Delivered comprehensive update on recruitment initiatives supported by data while sharing valuable market insights on hiring trends , salary benchmarks and talent availability to inform and optimise recruitment process.
Managed IT profiles ( Java developers , SAP analysts cyber security experts) and non IT profiles ( Relationship managers, Branch Sales Officers, Credit Managers and Tele Sales Managers) recruitment for ICICI bank.
Maintain an update the applicant tracking system ( ATS ) and recruitment dashboards , ensure accuracy and data hygiene in candidate database.
Prepare and maintain recruitment reports , dashboards and performance metrics for leadership review.
Built and maintained strong working relationship with internal and external stakeholders to ensure smooth execution of HR processes and initiatives.
Over saw complete employee life cycle process including onboarding, transfer confirmation, separation and final settlement ensuring seamless execution and compliance with the organizational policies.
Coordinate critical inputs for payroll processing,including attendance , leave and reimbursements, while ensuring compliance with statutory regulations and adult requirements.
Acted as a central point of contact for policy interpretations HR process escalations and resolution for employee & business units queries in alignment with labour laws and company standards.
Played a key role in driving HR initiatives focused on enhancing employee experience, supporting performance evaluations, and ensuring consistent policy communication.
Hands-on People strong, Opportune, and ZingHR HRIS software.
Execute audit plans, coordinate with departments, manage HR contracts, and deploy best practices.
Captive unit of ICICI Bank Ltd.

HR Coordinator

Saraswati Accountants Software Pvt. Ltd.

11.2014 - 11.2016

Supported end to end recruitment process including job postings, interview scheduling, candidate coordination, and onboarding formalities.
Handled day to day employee queries related to HR policies, benefits and documentation, ensuring timely resolution and a positive employee experience.
Maintain accurate records and reports on recruitment methods.
Keep close track of HRIS-related reports and share them with department heads.
Monitoring and managing employee attendance and leave records, ensuring compliance with company policies, and timely communication of any issues.
Managing leave requests, ensuring compliance with attendance policies, and maintaining accurate records of employee absences of employees.

Education

Master of Arts - English Literature

IGNOU University

01.2016

Diploma - Computer Application

Rajdhani College - University of Delhi

01.2011

Skills

Recruitment & Onboarding
Recruitment strategies
Employee relations
HR analytics
Relationship building

HRIS management
Stakeholders management
Problem-solving
Performance appraisal