Poonam Jagtap
Senior Analyst PMO
Hyderabad,TG
Summary
Strategic Senior PMO Analyst with a proven track record of enhancing productivity and efficiency in project execution. Expertise in project management methodologies, risk assessment, and effective stakeholder communication. Demonstrated ability in time management and problem-solving to facilitate smooth operations within project management offices. Focused on utilizing these competencies to achieve project success and align with organizational goals.
Overview
10
10
years of professional experience
Work History
Senior PMO Analyst
Capita
Pune
10.2018 - Current
- Automated onboarding and offboarding workflows, reducing manual effort by 30%.
- Boosted resource utilization by 20% through enhanced timesheet compliance.
- Developed financial reports for tracking milestones and cost recovery.
- Ensured 100% SLA compliance for Projects Application Team via structured tracking systems.
- Coordinated updates between offshore and onshore teams to foster collaboration.
- Streamlined recognition programs with PowerApps, cutting administrative workload by 30%.
- Monitored ServiceNow requests to ensure prompt resolution of incidents and tickets.
Project Engineer
Wipro InfoTech
06.2015 - 10.2018
- Delivered technical support for Windows, Office 365, and Active Directory, improving system migrations and MFA setups
- Enhanced response times for high-priority incidents, achieving improved team efficiency
- Created dashboards for open calls/incidents, increasing visibility for performance tracking
- Trained new joiners and developed knowledge repositories, earning client recognition
Education
MBA - Business Administration
Pune University
Pune, India01.2020
B.Sc - Science
Pune University
Pune, India01.2015
Skills
- Project oversight with milestone tracking
- Team collaboration under PMO governance
- Workflow optimization through automation
- Resource forecasting with data accuracy focus
- Reporting and analysis of data trends
- SLA adherence and compliance oversight
- Engagement with stakeholders for strategic insights
- Cross-functional teamwork capabilities
- Proficient in PowerApps, ServiceNow, SharePoint, DevOps, MS Project technical tools
- Analytical problem solving with risk evaluation skills
- Management of change initiatives and strategic planning
Projects
Capita Cloud Timesheet Project, Defined project goals and tracked milestones to ensure timely delivery. Enhanced collaboration by establishing centralized Teams channels. Capita Project Streamline, Optimized SAP processes, boosting team productivity by 25% through restructuring and process improvements. Capita Cloud Purchasing Project, Introduced DevOps for tracking requirements, streamlined UAT processes, and coordinated training sessions.
Languages
- English
- Hindi
- Marathi
Personal Information
Hobbies: Photography and Videography, DIY Home Improvement, Yoga and Meditation for relaxation
Languages
Marathi
First Language
English
Proficient (C2)
C2
Affiliations
- Learning photography and videography for my online YouTube channel.
- Online YouTube channel for food blogging and recipes.
Accomplishments
- Best Team Performance Award received for exceeding expectations
- Received a different badge for helping colleagues across the company
References
References available upon request.
Timeline
Senior PMO Analyst
Capita
10.2018 - Current
Project Engineer
Wipro InfoTech
06.2015 - 10.2018
MBA - Business Administration
Pune University
B.Sc - Science
Pune University
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