Poornima K
Technical Writer
Bangalore
Summary
Results-driven Technical Writer and Data Entry Specialist with over 5.5 years of experience in creating and managing high-quality technical content. Expertise includes content writing, authoring and publishing, LaTeX coding, PowerPoint design, concept page uploads, transcription, and word processing. Proven track record of transforming complex information into accessible formats while consistently meeting tight deadlines demonstrates a strong commitment to supporting organizational goals. Dedicated to enhancing user experience through accurate and well-structured content that aligns with industry standards.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Technical Writer
Conduent Business Services India LLP
Bangalore
12.2022 - Current
Responsibilities:
- Content writing, authoring, and publishing for internal and external documentation.
- Leveraging AI tools (Microsoft Copilot) for content creation and optimization.
- HTML-based content formatting and SharePoint Designer for publishing.
- Working with KAccess for accessibility compliance.
Data Entry Specialist - Client Side : BYJU'S
Lancesoft India Private Limited
Bangalore
01.2021 - 01.2022
- Developed and uploaded book pages for CBSE and ICSE syllabi in Mathematics, Physics, Chemistry, and Biology using LaTeX coding.
- Designed and created PowerPoint presentations for CBSE and ICSE subjects, including Mathematics, Physics, Chemistry, and Biology.
- Prepared training guide presentations for JEE and TNPSC group examinations.
- Contributed to the Geo Calculator project by developing and publishing chapter concepts from textbooks to the BYJU’s application, including pages, calculators, formulas, images, and posts.
Data Entry Operator
Anulom Rental Agreement Registration
Bangalore
01.2017 - 01.2018
- Resolved data entry and customer support issues while ensuring accurate order processing for an average of 15 rental agreements per day.
- Consolidated reports after data analysis maintain evidence of commodity inflow and support efficient operations.
- Designed standardized agreements for clients and vendors, updating records to improve accessibility and turnaround time.
- Trained and guided over five employees on office procedures and proper data entry formats.
- Managed invoice receipts and supporting documents in compliance with fiscal requirements.
- Centralized data management by batching and archiving files across two centers.
- Handled client email communications to gather data for developing rental agreements.
Education
Bachelor of Engineering - ECE
Anna University
Coimbatore01.2016
HSC -
State Board
Coimbatore01.2012
Skills
HTML
SharePoint Designer
KAccess
Authoring & Publishing
AI-assisted Content Writing (Microsoft Copilot)
Latex Coding
Content Writing
Visual content creation
Concept Page Uploads
Word Processing
Client relations management
Accurate data entry
Process Optimization
Employee training
Documentation and reporting skills
Quality Control
Accomplishments
- Promoted to Technical Writer from Benefit Administrative Associate within one year of joining.
- Received multiple appreciations from Content Managers, Line Manager, and Subject Matter Experts (SMEs) for outstanding contributions.
- Identified and rectified long-standing process errors, improving accuracy and efficiency.
- Successfully completed several mini-projects assigned by the Line Manager, delivering quality results on time.
- Conducted knowledge transfer sessions for new joiners and earned commendations for effective onboarding support.
Timeline
Technical Writer
Conduent Business Services India LLP
12.2022 - Current
Data Entry Specialist - Client Side : BYJU'S
Lancesoft India Private Limited
01.2021 - 01.2022
Data Entry Operator
Anulom Rental Agreement Registration
01.2017 - 01.2018
Bachelor of Engineering - ECE
Anna University
HSC -
State Board