POORNIMA NAGA GOVINDARAJU

Key Contributions :

• Lead the strategic and operational delivery of multidisciplinary clinical services, driving program quality, governance, stakeholder engagement, and service transformation.
• Provide strategic leadership for clinical operations across three KLAY Kove centers, while supporting governance and standardization across seventeen centers.
• Lead and mentor a multidisciplinary team of 45 professionals, including therapists and facilitators, fostering a collaborative and evidence-based culture of care.
• Designed and implemented the operational framework for KLAY Kove, establishing consistent service delivery models across centers.
• Authored and implemented 25–30 Standard Operating Procedures (SOPs), clinical protocols, documentation standards, referral pathways, and governance processes, supporting scalable, high-quality service delivery.
• Partner with senior leadership to strengthen inclusive education, program quality, clinical governance, and organizational growth.
• Established multidisciplinary review processes, integrating therapists, facilitators, educators, and operational teams, to deliver coordinated intervention planning.
• Designed quality review processes, documentation systems, and operational dashboards supporting evidence-based decision-making and continuous improvement.
• Lead complex parent consultations involving developmental concerns, behavioral challenges, intervention planning, and multidisciplinary care coordination.
• Mentored clinical professionals and emerging leaders, enhancing capability, accountability, and collaboration within the team.

Key Contributions:

• Conducted developmental assessments and collaborated with families, educators, and therapists to design individualized intervention plans.
• Conducted comprehensive developmental and behavioral assessments for children presenting with diverse developmental needs.
• Collaborated with multidisciplinary teams to develop evidence-based intervention recommendations, and educational strategies.
• Guided families through assessment findings and referral pathways, ensuring clear understanding and actionable intervention planning.
• Contributed to the development of assessment frameworks, documentation standards, and quality improvement initiatives.
• Contributed to development of assessment frameworks and documentation standards, enhancing quality improvement initiatives for service delivery.

• Provided psychological counseling, organizational wellbeing consulting, and program development support as part of a large-scale corporate wellbeing initiative.
• Selected as a founding member of the Wellbeing Coaching team, contributing to the establishment and growth of the psychological well-being function.
• Co-developed counseling protocols, operational workflows, escalation pathways, service standards, and quality processes.
• Designed and delivered a comprehensive 12-hour Employee Wellbeing Programme, integrating resilience, emotional intelligence, communication, stress management, mindfulness, and preventive mental health.
• Designed structured group interventions and well-being programs tailored to organizational needs.
• Delivered 500+ workshops across mental health, resilience, stress management, emotional well-being, communication, and work-life integration.
• Provided psychological coaching and counseling to over 5,000 employees, including young professionals and senior leaders, addressing anxiety, depression, burnout, grief, workplace stress, and emotional well-being.
• Recruited, onboarded, trained, and mentored 25 psychologists, ensuring consistent standards of ethical and evidence-based counseling practice.
• Designed operational dashboards and reporting mechanisms to monitor program utilization, engagement, and service quality.
• Collaborated with HR, business leaders, and multidisciplinary stakeholders to strengthen employee well-being and organizational resilience.
• Facilitated group coaching sessions, fostering a supportive environment for participants.
• Developed personalized wellness plans to enhance client engagement and motivation.

• Collaborated with multidisciplinary teams to implement and adapt evidence-based intervention plans for optimal client outcomes.
• Delivered behaviour intervention programmes improving developmental skills for children with neurodevelopmental conditions.
• Worked closely with families to enhance behavioural and developmental outcomes through tailored support and guidance.

• Led a cross-functional team of 15 professionals delivering enterprise technology solutions.
• Directed project planning, delivery governance, stakeholder communication, and risk management.
• Managed customer relationships, translating business requirements into scalable technology solutions.
• Led business-critical incident management and crisis resolution while ensuring SLA compliance.
• Contributed to solution architecture and enterprise systems design supporting operational excellence.
• Mentored team members and strengthened delivery capability through coaching and leadership.
• Led enterprise technology initiatives supporting global business operations.
• Key Contributions

• Managed mission-critical production environments to ensure seamless global business operations.
• Coordinated incident response and problem resolution to meet SLA requirements and enhance service delivery.
• Collaborated with global teams to sustain operational stability and improve customer satisfaction.
• Mentored junior team members and contributed to continuous process improvement.

• Managed enterprise database environments to support business-critical applications, ensuring optimal performance and availability.
• Ensured operational reliability and service continuity, enhancing system performance for critical business processes.
• Developed strong analytical, customer management, and problem-solving capabilities within large-scale enterprise environments.