Poornima Nandhakumar
Assistant Manager, Technology
Summary
Salesforce professional with 6+ years of experience in project management, stakeholder collaboration, and Workfront integration. Proficient in defining project scope, mitigating risks, and delivering high-quality Salesforce solutions aligned with business objectives.
Overview
10
10
years of professional experience
9
9
Certifications
Work History
Assistant Manager, Technology
DLUXTECH Private Limited
07.2024 - Current
- Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
- Developed comprehensive project plans, including schedules, budgets, resource allocation, and risk management strategies.
- Utilized Adobe Workfront to create and manage project workflows, assign tasks, and monitor progress.
- Worked on Workfront metadata custom forms.
- Conducted regular project status meetings, providing updates to stakeholders, and addressing any issues or concerns.
- Identified project risks and developed risk mitigation plans to minimize their impact on project success.
- Managed project changes and scope creep, assessing their impact on the project timeline and budget.
- Facilitated effective communication among team members, fostering a collaborative and productive work environment.
- Ensured projects were delivered on time, within budget, and met quality standards.
- Prepared project documentation, status reports, and lessons learned.
- Implemented Agile methodologies (Scrum & Kanban) to manage Salesforce and Workfront projects efficiently.
- Facilitated sprint planning, backlog grooming, daily stand-ups, and retrospectives to enhance team collaboration and project delivery.
- Utilized Workfront for project tracking, workflow automation, and resource management to optimize productivity.
Salesforce Developer
DLUXTECH Private Limited
11.2022 - 06.2024
- Developed custom B2C Commerce Cloud storefronts using SFRA and Page Designer
- Integrated Adobe Analytics, Google Analytics, and Dataiku for marketing attribution and real-time data analysis
- Implemented Einstein Product Recommendations to boost cross-selling and upselling, increasing revenue by 18%
- Delivered Sales Cloud and Service Cloud solutions for multiple clients, automating workflows and enhancing customer engagement
- Collaborated with cross-functional teams to implement Health Cloud for healthcare clients, streamlining patient data and case management
- Spearhead e-commerce storefront implementations, marketing automation strategies, and CRM solutions
- Manage client communications, timelines, and project milestones, ensuring ontime delivery and exceeding client expectations
- Collaborated with cross-functional teams to ensure seamless integration and delivery of Salesforce solutions using Agile best practices.
Salesforce Administrator/Community Developer
IBM India Private Limited
01.2022 - 08.2022
- Implemented Salesforce Standard Objects (Accounts, Contacts, Leads, Cases) for health process automation
- Created and managed custom objects, workflows, validation rules, and email alerts
- Designed and deployed Approval Processes and Auto-Response Rules
- Managed user accounts, profiles, roles, and permission sets to ensure data security
- Developed Visualforce pages, Lightning Components (LWC), and Apex controllers
- Integrated Salesforce with external systems using REST/SOAP APIs
- Delivered custom dashboards and reports for health data analysis
Analyst
HCL Technologies
11.2014 - 08.2016
- Prepared weekly adoption and realization reports from Salesforce data
- Performed impact analysis for Salesforce tri-annual releases and new application changes
- Collaborated with ETL teams to ensure seamless data integration
- Conducted unit testing and provided support during audits and project reviews
- Delivered end-user training and technical documentation
Education
Bachelor of Technology (B.Tech) - Information Technology
Skills
Salesforce Development: Apex, LWC Aura
Salesforce Development: Visualforce
Web Development: HTML, CSS, Javascript, React
Tools: Data Loader, Workbench, VS Code
Certification
Salesforce Certified Administrator
Additional Information
Active participant in Salesforce Trailhead (Double Star Ranger), Trailhead Double Star Ranger , Actively mentor team members on Salesforce best practices and new certifications., Participate in Trailblazer Community events and Dreamforce.
Timeline
Assistant Manager, Technology
DLUXTECH Private Limited
07.2024 - Current
Salesforce Developer
DLUXTECH Private Limited
11.2022 - 06.2024
Salesforce Administrator/Community Developer
IBM India Private Limited
01.2022 - 08.2022
Analyst
HCL Technologies
11.2014 - 08.2016