POORNIMA V
Https://www.linkedin.com/in/poornima-v-25679a223/
Summary
Dynamic Customer Support Associate with a proven track record at Amazon Development Centre, adept at resolving complex issues and enhancing customer satisfaction. Skilled in multitasking and active listening, I excel in high-pressure environments, ensuring seamless service delivery. My expertise in email and chat support, combined with a commitment to quality, drives exceptional results.
Overview
12
12
years of professional experience
Work History
Customer Support Associate
Amazon Development centre India Pvt. Ltd
Coimbatore
05.2019 - 06.2025
- Resolved product and service issues, enhancing customer satisfaction for both domestic and foreign consumers.
- Managed live chat and email requests, efficiently addressing customer inquiries and concerns.
- Provided effective service while navigating challenging customer interactions.
- Identified customer needs and offered tailored solutions to improve overall experience.
- As a SME, Supported colleagues during peak sales periods, ensuring seamless transitions for various operational units.
- Demonstrated exceptional customer service skills by prioritizing tasks in fast-paced environments.
- Assumed responsibility for escalated client issues, collaborating with teams to facilitate resolutions.
Payment Posting Analyst
NTT DATA Information Processing Services Private Limited
Coimbatore
09.2013 - 05.2016
- Possessed two and a half years of experience in payment posting processes.
- Ensured accurate and timely submission of payments, along with account modifications for patients.
- Analyzed explanation of benefits (EOB) to allocate funds to patient liabilities or secondary insurance.
- Functioned as an internal quality analyst, reviewing associate batches and providing constructive feedback.
Education
B.Sc. Information technology -
KG College of Arts & Science
06.2012
Skills
- Time management
- Active listening
- Multitasking
- Communication skills
- Email and chat support
- Customer service
Accomplishments
- The story of America's greatest smile: Amazon
Recognized as the best customer care representative for providing the best solution and ensuring client satisfactionction.
- Bronze medal - Dell
Awarded for maintaining excellence and output.
Timeline
Customer Support Associate
Amazon Development centre India Pvt. Ltd
05.2019 - 06.2025
Payment Posting Analyst
NTT DATA Information Processing Services Private Limited
09.2013 - 05.2016
B.Sc. Information technology -
KG College of Arts & Science
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