PORCHELAMBAN P
Business Operations Manager
Chennai,TG
Summary
Versatile Senior Manager specializing Business Operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Sr. Manager- Operations & Administation
FIBERONE AI INDIA
6 2021 - 05.2024
- Responsible for entire Business & Administration globally
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops with Top management to drive successful business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Recommended and implemented successful strategies to maximize revenue.
- Managing Procurement team directly for cost effective quality product get in from Overseas
- Heading core business team like R&D, Software, Operations, Quality, Finance with overall 45+ employees and 4 Managers
Zonal Manager- Operations (Digital)
Ninjacart Chennai
01.2021 - 06.2021
- Handling Backend operations which should result B2B supply scale up.
- Managed a high-performing team of sales professionals, providing coaching and performance feedback for continuous improvement.
- Established a customer-centric culture within the zone, leading to improved customer satisfaction ratings and repeat business.
- Holding a Team of 32+ Operations executive and 2 no of ASM's for operations fulfillment
- Do work closely with analytical team to manage supply and demand costing
- Maintaining good relationship with logistics vendors and manpower vendors to run successful show round the clock
Manager- Sales/Operations (Digital)
FPL HYUNDAI Chennai
06.2020 - 12.2020
- Handling Sales and Backend operations which should result with customer fulfillment.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Managed Digital marketing team to ensure more number of enquiry flow and conversion to be in higher rate
- Forecast business flow for preordering car inventory which results on livestock availability
Manager- Operations
ANI Technologies Pvt. Ltd. (OLA Cabs)
06.2014 - 06.2020
- Establishing all the operations of OLA Cabs in Chennai
- Setting up OLA Cab Supply Chennai and leading a team of 18-24 Executives/ Sr. Executives for ensuring smooth running of operations
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed day-to-day operations including supply chain, inventory management, Vendor management, Operator management and recruitment of the ground level/operations staff
- Shortlist best vendors/merchants to suit organizational needs by negotiating/signing commercial contracts with the vendors/merchants including business upselling
- Delivered training to the vendors on company procedures and day-to-day operations of the organization
- Driven Taxi For Sure, Food panda Project which OLA Acquired and Revamped its business in Chennai by On-boarding and managing Restaurants and Riders
- Merit of Onboarding New channel (PINK) with in short time from base level, 15 BDEs within a time frame of 48 hours of operations launch.
- Explored Ola and Food panda in Multiple City as a launch team as On Madurai, Trichy, Coimbatore, Tanjore and Vellore
Business Development Sr-Incharge
Fast Track Taxi Pvt. Ltd.
03.2013 - 06.2014
- Managed Operation by handling both Supply and Demand chain
- Developed comprehensive business plans to drive company growth and achieve long-term objectives.
- Conducted market research to identify new opportunities for business expansion and diversification.
- Implemented Attachment procedures (Onboarding) and guidelines
- Prepared Competitor Analysis Reports and offered suggestion on how to improve market share
Distributor management (Business Development)
Videocon pvt ltd.
06.2009 - 07.2010
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Managed distributor training programs, resulting in enhanced product knowledge and sales skills among team members.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Provided regular performance reports, offering insights into areas of improvement or success within the distribution network.
Education
B.tech - Computer Science
SRM UNIVERSITY
Chennai, Tamil NaduDiploma - Computer science
Panimalar polytechnic college
Chennai, Tamil Nadu10th - undefined
Vivekananda Hr.Sec school
Skills
Operations Management
Vendor Management
Decision-Making
Business Development
Administration Management
On-boarding Process
Supply chain Management
Inventory Management
Process Excellence
Customer Escalations Matrix
Customer Servicing
Training & Development
Relationship Management
Strategic Planning
Talent Development
Resource Allocation
Cross-functional Team Coordination
Personal Information
Date of Birth: 11/15/89
Projects
Compiled Attendance management automation for system based employment
Training
3 months Training from sundaram motors in operation system, Chennai, Tamil Nadu
Timeline
Zonal Manager- Operations (Digital)
Ninjacart Chennai
01.2021 - 06.2021
Manager- Sales/Operations (Digital)
FPL HYUNDAI Chennai
06.2020 - 12.2020
Manager- Operations
ANI Technologies Pvt. Ltd. (OLA Cabs)
06.2014 - 06.2020
Business Development Sr-Incharge
Fast Track Taxi Pvt. Ltd.
03.2013 - 06.2014
Distributor management (Business Development)
Videocon pvt ltd.
06.2009 - 07.2010
Sr. Manager- Operations & Administation
FIBERONE AI INDIA
6 2021 - 05.2024
B.tech - Computer Science
SRM UNIVERSITY
Diploma - Computer science
Panimalar polytechnic college
10th - undefined
Vivekananda Hr.Sec school