Pothumudi Sai Kumar
AP839
Summary
Accomplished Relationship Manager at GRIHUM HOUSING FINANCE LTD with expertise in client relationship management and loan processing. Proven track record in enhancing customer retention and driving sales support. Demonstrated leadership and problem-solving skills, achieving a 20% increase in client satisfaction. Effective communicator with a focus on delivering customized solutions and streamlining processes.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Relationship Manager
GRIHUM HOUSING FINANCE LTD
Vijayawada
07.2025 - Current
- Managed client relationships to ensure satisfaction and retention.
- Facilitated loan applications and provided guidance throughout the process.
- Analyzed client financial data to recommend suitable housing finance options.
- Collaborated with internal teams to streamline mortgage processing procedures.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Verified completion of legal formalities prior to closing dates through research and process.
- Balanced energy distributions between trading hubs and generation points.
Senior Executive Officer
ICICI Bank
Vijayawada
01.2023 - 07.2025
- Product Planning and lead Management :- Create the right content for mortgage lead generation, manage the lead funnel and choose a good mortgage to streamline the process from beginning to end.
- Marketing :- Present a comparison of all the rates of interest accessible in the market and highlight a special rate that is being offered.
- People Management :- At a basic level, document management in banking involves collecting all necessary initial signatory requirements-both electronic and wet signature-and having them accessible.
- Product :- It includes options for purchase of ready built property, purchase of under construction property, purchase of pre owned homes, construction of a house, extention of house and repair/renovation.
- Process excellence :- during loan processing additional documents may be needed.
- The lender will process and authenticate your documents. they may contact your workplace to conform your employment or occupation. in this step, they will also conduct a credit enquiry to check your CIBIL score and credit report.
- Achivements :- Daily logins and better performance daily, getting better incentives in a month.
Team Leader - Credit Card
RBL Bank
Vijayawada
01.2021 - 01.2022
- Responsible for maintaining the team and targets
- Lead brand strategy & advertising for small business cards,partnering across the organization to develop, build and launch a new small business card brand.
- Drive the planning and execution of highly visible, complex marketing programs to reach small business owners,including collaboration on strategy,roadmap development, media planning,creative development,agency management,measurements and more
- Analyze product collateral design,development and sales support.
- Problem-solving. Problem-solving permits team leaders to anticipate challenges and develop a plan to solve them.
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Provide the team with a vision of the project objectives.
- Motivate and inspire team members.
Team Member
Vestige, bluelife, nirlife
Vijayawada
01.2021 - 12.2021
- Responsible for maintaining the products and conducts meetings to members
- Prepare material for your team, Maintain a team Calendar and hold meetings, Facilitate discussion ,Communicate with team members ,Assign responsibilities, Draft and deliver correspondence, Supervise team members, Support team members.
- Spreading wealth through wellness, Vestige has continued to enrich the lives of everyone who is a part of the company and those who believe in its healthcare and wellness products.
Cashier
KFC & PVP
Vijayawada
01.2021 - 12.2021
- Responsible for processing cash in the box
- Responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment. Their duties include balancing the cash register, making change, recording purchases, processing returns and scanning items for sale.
- Setting goals. Punctuality. Strategic planning.
Manager
Alankar inn
Vijayawada
01.2018 - 01.2021
- Responsible for maintaining the staff and banquets.
- Planning maintenance work, events and room bookings.
- Promoting and marketing the business, including developing ways to attract new customers.
- Meeting guests and responding to complaints and queries.
- Handling customer complaints and queries.
Education
Bachelor of Science - Maths,Statistics,Computer science
SRR AND CVR GOVT DEGREE COLLEGE
Vijayawada10-2021
Intermediate - MPC ( Maths, Physics, Chemistry)
Srr and Cvr College
Vijayawada07.2018
Matriculation -
Tmr and Cmc High School
Vijayawada01.2016
Skills
- Problem solving
- Leadership
- Client relationship management
- Loan processing
- Team collaboration
- Customer retention
- Sales support
- Time management
- Effective communication
Languages
Telugu
Native
Native
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
DRA (Debt Recovery Agent Certificate) from the Indian Institute of Banking and Finance.
Accomplishments
First Prize - Inspire Camp - 2018 in KL University - in Essay Writing Competition.
Timeline
Relationship Manager
GRIHUM HOUSING FINANCE LTD
07.2025 - Current
Senior Executive Officer
ICICI Bank
01.2023 - 07.2025
Team Leader - Credit Card
RBL Bank
01.2021 - 01.2022
Team Member
Vestige, bluelife, nirlife
01.2021 - 12.2021
Cashier
KFC & PVP
01.2021 - 12.2021
Manager
Alankar inn
01.2018 - 01.2021
Bachelor of Science - Maths,Statistics,Computer science
SRR AND CVR GOVT DEGREE COLLEGE
Intermediate - MPC ( Maths, Physics, Chemistry)
Srr and Cvr College
Matriculation -
Tmr and Cmc High School