POULAMI CHATTERJEE

Generate and acquire new patients through effective sales and business development strategies.
- Counsel patients and attendants regarding available treatments, procedures, packages, and hospital services.
- Understand patient requirements and provide appropriate guidance to help them choose the right hospital services.
- Follow up with potential patients through calls and regular communication to convert enquiries into appointments and admissions.
- Build and maintain strong relationships with patients, attendants, doctors, and referral sources to increase patient inflow.
- Handle patient queries professionally and coordinate with the concerned departments to ensure a smooth patient journey.
- Maintain regular follow-ups with leads and existing patients to improve conversions, repeat visits, and patient engagement.
- Achieve assigned sales and patient acquisition targets while maintaining a high standard of patient service.

• Assisted patients with OPD registration, admission processes, and appointment coordination.
• Managed front-desk responsibilities and responded to patient inquiries professionally.
• Maintained patient documentation and ensured accurate record handling.
• Coordinated with medical staff for smooth patient flow and operational efficiency.
• Provided administrative support for daily hospital operations.
• Helped ensure a positive patient experience through effective communication and service support.