Summary
Overview
Work History
Education
Skills
Certification
Career Timeline- Recent 3
Accomplishments
Languages
Timeline
Generic
Poulami Daw

Poulami Daw

Gurugram

Summary

Finance and Operations Professional with over 10 years of experience in Accounts Payable, Project Management, and Governance Reporting within global financial institutions. Demonstrated ability to lead cross-functional teams and optimize invoice cycles, resulting in improved efficiency. Skilled in implementing risk and compliance frameworks while utilizing SAP, ARIBA, and Power BI to enhance process workflows and stakeholder collaboration.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

Fidelity International
01.2020 - Current
  • Spearheaded operational delivery for finance and procurement, leading an 8-member team to enhance processes.
  • Executed concurrent projects while integrating governance structures and risk mitigation strategies.
  • Implemented E-invoicing automation initiative to eliminate manual invoice submission and posting.
  • Oversaw end-to-end invoice workflows, ensuring compliance with company policies.
  • Managed ServiceNow-based query resolution and helpdesk operations, improving vendor satisfaction.
  • Collaborated with Program Management to align project roadmaps and forecast resource needs.
  • Facilitated client meetings to gather feedback, refining service delivery processes.
  • Developed KPI dashboards to enable data-driven decision-making across cross-functional teams.
  • Supervised daily operations including scheduling shifts, assigning duties.

Subject Matter Expert

Cognizant Technology Solution
10.2018 - 01.2020
  • Led the Accounts Payable process, overseeing a 4-member Invoice Processing Team as Subject Matter Expert.
  • Directed invoice processing, resolved holds, and conducted regular client and vendor calls.
  • Implemented platforms such as SAP, Basware, Concur, Lotus Notes, and ARIBA to ensure seamless workflow execution.
  • Marked work allocation, end-of-day reporting, manual payments, and transaction posting.
  • Executed invoice indexing, processing, and quickly addressed ad hoc requests.
  • Managed AP operations with emphasis on invoice processing, vendor account management, and compliance auditing.Delivered operational insights through reporting dashboards using Excel and SAP data extracts.
  • Facilitated weekly client interactions to track SLAs, resolve exceptions, and refine process maps.

Subject Matter Expert

Accenture Solution Pvt Ltd
07.2016 - 10.2018
  • Specialized in Accounts Payable, focusing on query resolution using SAP, WQM, and Service Now for streamlined issue handling.
  • Communicated with vendors via calls and emails to resolve inquiries promptly.
  • Administered query resolution, specifically addressing Parked and Blocked invoices.
  • Led calls with the Governance Team to discuss process improvements for enhanced productivity.
  • Processed one-time expenses (OTE), Form of Advance Payment (FOAP), and managed both incoming and outgoing payments.
  • Conducted reconciliations for Purchase Orders and vendor accounts to ensure accuracy and compliance.
  • Compiled daily reconciliation reports and audited processed invoices for accuracy.
  • Conducted internal audits on daily invoices to ensure compliance with quality standards.
  • Promoted as Subject matter expert from Senior associate within 18 months.

Process Developer

Genpact
05.2014 - 06.2016
  • Focused on Accounts Payable with expertise in Invoice Processing using SAP and Outlook.
  • Accomplished in managing both PO and Non-PO invoices, ensuring accuracy and compliance.
  • Leveraged OCR and Workflow systems to streamline invoice processing.
  • Performed internal audits to ensure adherence to established standards and procedures.
  • Prepared detailed end-of-day reports summarizing daily activities and accomplishments.

Education

MBA (HR) -

IGNOU

B.Com - Computers

Osmania University

Skills

  • Invoice lifecycle management
  • SAP, Oracle CFP, KOFAX, Oversight
  • Concur and Power BI
  • Advanced reporting
  • Team leadership
  • Resource allocation
  • Performance coaching
  • Risk management
  • Vendor management
  • Governance and compliance
  • Cross-functional collaboration
  • Process improvement
  • Conflict resolution
  • Stakeholder engagement
  • Performance metrics and goals
  • ServiceNow administration
  • Project management

Certification

Power BI | Advanced Excel

Career Timeline- Recent 3

  • Feb 2020- April 2022- Senior Analyst at Fidelity Internationals
  • April 2022- April 2025- Team Lead at Fidelity Internationals
  • April 2025- Current- Assistant Manager

Accomplishments

  • Recognized as a top performer in 2024, receiving the Functional Award.  Consistently recognized in the Recognition and Rewards program for outstanding contributions.  Honored with the Global Operation Award for innovative use of Power Apps, standing out among 390 employees.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Timeline

Assistant Manager

Fidelity International
01.2020 - Current

Subject Matter Expert

Cognizant Technology Solution
10.2018 - 01.2020

Subject Matter Expert

Accenture Solution Pvt Ltd
07.2016 - 10.2018

Process Developer

Genpact
05.2014 - 06.2016

MBA (HR) -

IGNOU

B.Com - Computers

Osmania University

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Poulami Daw