Prabath Nagarajan
Cuddalore
Summary
Professional Operational executive with 5.3 years of experience in the Telecommunication domain. Involved in Critical Incident Handling, Day-to-day operational activities, Partner and client collaboration. Results-driven Operations Executive known for productivity and efficient task completion. Excel in critical thinking, problem-solving, and communication skills, ensuring seamless operations and project success.
Overview
5
5
years of professional experience
Work History
Business Operations Executive
Plintron Mobility Services Pvt Ltd
Chennai
01.2019 - 04.2024
- Ensured that good relationship is developed between clients,vendors,internal teams to get the work done within SLA
- Handled the operational activities and issues in relevance to my accounts (7) and ensured that timely actions are taken to fix the issues as per SLA
- Act as Single Point of Contact for Client Escalations on Operational Issues
- Ensured on time updated and escalations are made to top level management and internal managers with the status of the issue and estimated closure time
- Work with relevant teams to review the RCA and submission of the same to client
- Supporting technical teams with testing requirements and ensure proper closure of the incident
- Analyze data and prepare reports to ensure that the business normalcy is regained post every incidents.
- Coordinated with cross-functional teams to ensure smooth operations.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- For P0 and P1 incidents, I will schedule a meeting in MS Teams and request the concerned team stakeholders to join that bridge to resolve the incidents before client escalations.
Education
Master's in Business Administration - HR and Marketing
DJ Academy for managerial Excellence
01.2018
Bachelor of Engineering - Electronics& Communication Engineering
Adhiyamaan College of Engineering
01.2016
ITIL 4 Foundation Course -
Skills
- Team Work
- Decision Making
- MS Word
- MS Excel
- Service Management
- Reporting Skill
- Conflict Management
- Servicedesk
- GTAC (Zoho Ticketing Tool)
- Incident Management
- Client Collaboration
- Operations Management
Accomplishments
- Achieved and maintained the SLA(From 75% to 96%) percentage prescribed for the tickets of my Accounts.
- Successfully worked on Platform migration with MNO partner and internal teams of my accounts.
- Worked on new Country launch and have handled post launch issues to ensure the smooth business operations.
Languages
- English, Full Professional Proficiency
- Tamil, Native or Bilingual Proficiency
Interests
- Service Management
- Incident Management
- Business Analyst
- Operational Analyst
- Project Management
Timeline
Business Operations Executive
Plintron Mobility Services Pvt Ltd
01.2019 - 04.2024
Master's in Business Administration - HR and Marketing
DJ Academy for managerial Excellence
Bachelor of Engineering - Electronics& Communication Engineering
Adhiyamaan College of Engineering
ITIL 4 Foundation Course -
Similar Profiles
Aswin SivaAswin Siva
Business Analyst | Operations Executive at Plintron Mobility Solutions Pvt. Ltd.Business Analyst | Operations Executive at Plintron Mobility Solutions Pvt. Ltd.
SATHIS KUMAR VSSATHIS KUMAR VS
Lead Test Engineer at Plintron Mobility Solutions Pvt LtdLead Test Engineer at Plintron Mobility Solutions Pvt Ltd
Ajay Saran MAjay Saran M
Trainee Developer at Plintron Mobility SolutionsTrainee Developer at Plintron Mobility Solutions