Summary
Overview
Work History
Education
Skills
Key Achivements
Interests
Timeline
Generic

Prabhakaran K

Sales and Servicing Unit Leader
Dharmapuri,TN

Summary

Dynamic Relationship Manager at NoBroker.com with a proven track record in revenue growth and team leadership. Expert in developing high-performing teams and enhancing client satisfaction through exceptional customer service. Skilled in sales training and operational efficiency, consistently achieving performance goals while fostering a supportive learning environment.

Overview

2
2
years of professional experience
4
4
Languages

Work History

Relationship Manager

NoBroker.com
02.2023 - 08.2024
  • Responded promptly to customer inquiries and resolved complaints with a solutions-oriented approach, fostering trust and enhancing overall client satisfaction.
  • Maintained consistent communication with clients to assess their needs, optimize product usage, and identify cross-selling opportunities for additional services or properties.
  • Negotiated and facilitated end-to-end real estate transactions, ensuring legal compliance and a seamless experience for domestic and international clients.
  • Conducted needs analysis and personalized consultations to match clients with ideal property options, both residential and commercial.
  • Specialized in servicing NRI (Non-Resident Indian) clients, managing cross-border communications and legal formalities for smooth property acquisition or liquidation.
  • Leveraged CRM systems and implemented workflow automation to streamline operations and improve client engagement.

Unit Leader

NoBroker.com
09.2024 - 04.2025
  • Managed and resolved escalations and high-priority social media complaints from NRI clients, ensuring timely and effective resolution that maintained brand reputation and client trust.
  • Handled complex customer relations issues with tact and urgency, driving quick resolutions and consistently exceeding client satisfaction benchmarks.
  • Increased sales revenue by strategizing and implementing targeted sales initiatives tailored to the preferences and investment goals of NRI clients.
  • Successfully managed multiple projects and client portfolios, consistently meeting deadlines and performance benchmarks in a fast-paced, client-centric environment.
  • Motivated and guided team members to stay engaged and productive, fostering a culture of accountability and performance excellence.
  • Established clear performance goals and provided consistent feedback and coaching to drive employee development and align team efforts with organizational objectives.
  • Mentored junior staff on industry best practices, helping to build a strong knowledge base and collaborative team culture.

Education

Bachelor of Engineering - Electronics And Communication Engineering

Sri Ramakrishna Institute of Technology
Coimbatore, India
05.2001 -

Skills

Team leadership

Key Achivements

  • Consistently recognized as a Top Performer in Sales and Servicing at NoBroker, demonstrating exceptional client handling and target achievement capabilities.
  • Earned multiple high-value incentives across various quarters for surpassing performance benchmarks.
  • Proud recipient of several prestigious accolades, including:
    NoBroker Achiever Club (Multiple Times)
    Early Promotion & Increment Award
    Rising Star Recognition
    Overall Performer of the Month
    Best Unit Leader Award for exceptional leadership and team management
  • Known for a proactive mindset and a strong desire to learn new skills and continuously upgrade knowledge.
  • Actively seeking career growth opportunities and a challenging profile change to further contribute and develop professionally.

Interests

Recruit, train, and manage new sales representatives and servicing

Timeline

Unit Leader

NoBroker.com
09.2024 - 04.2025

Relationship Manager

NoBroker.com
02.2023 - 08.2024

Bachelor of Engineering - Electronics And Communication Engineering

Sri Ramakrishna Institute of Technology
05.2001 -

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Prabhakaran KSales and Servicing Unit Leader