Recruit, train, and manage new sales representatives and servicing
Prabhakaran K
Sales and Servicing Unit Leader
Dharmapuri,TN
Summary
Dynamic Relationship Manager at NoBroker.com with a proven track record in revenue growth and team leadership. Expert in developing high-performing teams and enhancing client satisfaction through exceptional customer service. Skilled in sales training and operational efficiency, consistently achieving performance goals while fostering a supportive learning environment.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Relationship Manager
NoBroker.com
02.2023 - 08.2024
- Responded promptly to customer inquiries and resolved complaints with a solutions-oriented approach, fostering trust and enhancing overall client satisfaction.
- Maintained consistent communication with clients to assess their needs, optimize product usage, and identify cross-selling opportunities for additional services or properties.
- Negotiated and facilitated end-to-end real estate transactions, ensuring legal compliance and a seamless experience for domestic and international clients.
- Conducted needs analysis and personalized consultations to match clients with ideal property options, both residential and commercial.
- Specialized in servicing NRI (Non-Resident Indian) clients, managing cross-border communications and legal formalities for smooth property acquisition or liquidation.
- Leveraged CRM systems and implemented workflow automation to streamline operations and improve client engagement.
Unit Leader
NoBroker.com
09.2024 - 04.2025
- Managed and resolved escalations and high-priority social media complaints from NRI clients, ensuring timely and effective resolution that maintained brand reputation and client trust.
- Handled complex customer relations issues with tact and urgency, driving quick resolutions and consistently exceeding client satisfaction benchmarks.
- Increased sales revenue by strategizing and implementing targeted sales initiatives tailored to the preferences and investment goals of NRI clients.
- Successfully managed multiple projects and client portfolios, consistently meeting deadlines and performance benchmarks in a fast-paced, client-centric environment.
- Motivated and guided team members to stay engaged and productive, fostering a culture of accountability and performance excellence.
- Established clear performance goals and provided consistent feedback and coaching to drive employee development and align team efforts with organizational objectives.
- Mentored junior staff on industry best practices, helping to build a strong knowledge base and collaborative team culture.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Sri Ramakrishna Institute of Technology
Coimbatore, India 05.2001 -
Skills
Team leadership
Operational efficiency
Mentoring
Customer focus
Multitasking Abilities
Excellent communication
Sales training
Sales pitch development
Direct sales
Revenue growth
Key Achivements
- Consistently recognized as a Top Performer in Sales and Servicing at NoBroker, demonstrating exceptional client handling and target achievement capabilities.
- Earned multiple high-value incentives across various quarters for surpassing performance benchmarks.
- Proud recipient of several prestigious accolades, including:
NoBroker Achiever Club (Multiple Times)
Early Promotion & Increment Award
Rising Star Recognition
Overall Performer of the Month
Best Unit Leader Award for exceptional leadership and team management - Known for a proactive mindset and a strong desire to learn new skills and continuously upgrade knowledge.
- Actively seeking career growth opportunities and a challenging profile change to further contribute and develop professionally.
Interests
Timeline
Unit Leader
NoBroker.com
09.2024 - 04.2025
Relationship Manager
NoBroker.com
02.2023 - 08.2024
Bachelor of Engineering - Electronics And Communication Engineering
Sri Ramakrishna Institute of Technology
05.2001 -