Cooking
Prabhat Parmar
Senior Business Development Executive
Lucknow,UP
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Ed-Tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Senior Business Development Executive
Byju's, Think & Learn Pvt Ltd
03.2021 - 06.2021
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Sold products by developing relationships with network of Existing Clients.
- Managed over 100 customer calls per day. Increased sales by 10%.
Business Development Associate
Byju's, Think & Learn Pvt Ltd
03.2020 - 03.2021
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales by offering advice on purchases and promoting additional products.
Business Development Trainee
Byju's, Think & Learn Pvt Ltd
12.2019 - 02.2020
- Referred customers to specialized selling teams to build long term trust.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Customer Service Representative
Tech Mahindra
06.2019 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Education
Bachelor's - Computer Application
Institute of Management Education
Ghaziabad 07.2016 - 06.2019
Intermediate -
Agra Vanasthali Vidyalaya
Agra 04.2014 - 03.2016
High School -
DDPS Ghaziabad
Ghaziabad 04.2011 - 03.2013
Skills
Complaint resolution
Interpersonal communication skills
Customer Relations
Staff Training
Sales management
Sales expertise
Interests
Reading
Watching Stand Up Comedy
Timeline
Senior Business Development Executive
Byju's, Think & Learn Pvt Ltd
03.2021 - 06.2021
Business Development Associate
Byju's, Think & Learn Pvt Ltd
03.2020 - 03.2021
Business Development Trainee
Byju's, Think & Learn Pvt Ltd
12.2019 - 02.2020
Customer Service Representative
Tech Mahindra
06.2019 - 11.2019
Bachelor's - Computer Application
Institute of Management Education
07.2016 - 06.2019
Intermediate -
Agra Vanasthali Vidyalaya
04.2014 - 03.2016
High School -
DDPS Ghaziabad
04.2011 - 03.2013