Prabhavi Deshmukh
Pune
Summary
Dynamic leader with a proven track record at Bajaj Finserv, enhancing operational efficiency and customer satisfaction through strategic planning and process optimization. Expert in regulatory compliance and risk mitigation, with a flair for fostering team development and driving digital transformation. Achieved significant improvements in performance analytics and stakeholder management, embodying innovation and leadership.
Overview
7
7
years of professional experience
Work History
Manager
Bajaj Finserv
Pune
04.2023 - Current
- Led GRO (Grievance Redressal Officer), RBI (Reserve Bank of India), and SMT (Senior Management Team) escalations, ensuring swift resolution and regulatory compliance
- Reengineered customer service frameworks, increasing satisfaction rates and operational efficiency
- Orchestrated process optimization initiatives, eliminating inefficiencies and driving productivity
- Designed and executed risk mitigation frameworks, ensuring adherence to industry regulations
- Fostered collaborations across cross-functional teams, aligning business objectives with corporate strategies
Assistant Manager of Operations
Dynastical Communications Pvt Limited
Pune
09.2022 - 04.2023
- Oversaw end-to-end operational management, enhancing efficiency and business productivity
- Conducted comprehensive performance analysis, identifying opportunities for improvement
- Developed client engagement strategies, strengthening brand presence and service excellence
- Led marketing and promotional initiatives, boosting outreach and market engagement
Assistant Manager
Airtel Payments Bank
Gurgaon
02.2021 - 02.2022
- Optimized customer onboarding and documentation processes, ensuring regulatory adherence
- Provided strategic oversight for banking operations, maintaining high compliance and service standards
- Spearheaded training and mentorship programs, fostering a culture of professional growth
Executive
Indigo Airlines
Delhi
06.2018 - 01.2021
- Managed high-pressure customer interactions, ensuring seamless and efficient service delivery
- Built long-term client relationships, providing tailored solutions and superior customer experiences
- Enhanced operational workflows, reducing response times and increasing process efficiency
Education
BBA -
Jaipur National Universit
01-2018
Aviation And Travel Management Diploma
Frankfinn Institute of Airhostess Training
NagpurSkills
- Customer Relationship and Escalation Management
- Business Operations and Risk Mitigation
- Process Optimization and Strategic Planning
- Leadership and Team Development
- Regulatory Compliance and Governance
- Performance Analytics and KPI Management
- Stakeholder and Crisis Management
- Digital Transformation and Innovation
Websites
Personal Information
- Date of Birth: 04/10/96
- Nationality: Indian
Timeline
Manager
Bajaj Finserv
04.2023 - Current
Assistant Manager of Operations
Dynastical Communications Pvt Limited
09.2022 - 04.2023
Assistant Manager
Airtel Payments Bank
02.2021 - 02.2022
Executive
Indigo Airlines
06.2018 - 01.2021
BBA -
Jaipur National Universit
Aviation And Travel Management Diploma
Frankfinn Institute of Airhostess Training
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