Prabin Kumar Swain
Bangalore
Summary
High performing Sales and Customer Success Specialist with 2+ years of experience in PropTech and EdTech, excelling in consultative selling, deal closures, and end to end property transaction management. Proven track record of driving revenue growth by managing 250+ client portfolios, executing high value negotiations, and delivering tailored solutions. Adept at cross functional coordination, legal documentation, and building long term client relationships to maximize customer satisfaction and business impact.
Overview
4
4
years of professional experience
Work History
Sales Executive
Ivy homes
09.2025 - Current
- Responsible for managing and converting company provided leads for resale property listings through strong customer engagement and complete sales coordination. The role involves handling inbound and outbound communication, planning property site visits, maintaining accurate CRM updates, and ensuring a smooth customer journey from lead generation till final registration.
- Handling company-generated leads and ensuring timely follow-ups to maximize conversion opportunities.
- Connecting with prospective customers through inbound and outbound calls, understanding their requirements, and suggesting suitable resale property options.
- Scheduling, arranging, and conducting site visits for company listed resale properties, while assisting customers during property inspections.
- Updating and maintaining complete lead records including call logs, discussions, requirements, and follow up activities in ZOHO CRM for accurate tracking and reporting.
- Meeting weekly performance targets, including completing 15 site visits per week, ensuring a consistent flow of qualified prospects in the sales pipeline.
- Coordinating with the internal CRM and operations team to support smooth documentation, registration process, and successful deal closures.
- Delivering high quality customer experience by providing timely updates, professional assistance, and post-site visit support.
Post Clouser relationship manager (CRM)
Nobroker technology solutions pvt ltd
07.2024 - 07.2025
- Managed a portfolio of 250+ customers, providing end to end property registration and documentation support across 5 major cities (Mumbai, Pune, Delhi, Bangalore & Gurugram).
- Coordinated complete onboarding to registration lifecycle, ensuring timely execution of sale agreement, due diligence clearance, loan coordination, and final registration.
- Collected and verified property documents from sellers, ensuring accuracy, completeness, and compliance as per due diligence and legal requirements.
- Explained the Due Diligence Report to customers by simplifying complex legal/property documentation insights, enabling transparency and confident decision making.
- Conducted negotiation and follow-up calls with sellers to obtain all pending/deficient documents flagged during due diligence, ensuring agreement readiness.
- Ensured smooth and compliant Sale Agreement signing as per city-specific Sub-Registrar Office (SRO) guidelines and legal processes.
- Coordinated with banking agents and loan teams to resolve home loan documentation queries and ensured timely sharing of required property document sets for smooth loan processing and disbursement.
- Post loan disbursement, ensured seamless registration by coordinating with both buyer and seller to schedule and execute registration on mutually agreed timelines.
- Built and maintained complete case records using advanced Excel trackers, managing each case from onboarding to registration completion.
- Utilized advanced Excel formulas, dashboards, and prioritization trackers to monitor workflow, identify critical tasks, and improve daily operational efficiency.
- Performed process related upselling, converting service opportunities into closed sales, contributing directly to revenue growth.
Sales Executive
Nobroker technology solutions pvt ltd
06.2023 - 07.2024
- Helped NRI customers invest confidently in Indian real estate by providing expert guidance and end to end support.
- Scheduled and coordinated site visits by showcasing properties aligned with each customer's specific requirements and preferences.
- Conducted negotiation calls to balance and align the interests of both buyer and seller, ensuring a mutually beneficial agreement.
- Successfully closed deals by resolving 100% of customer queries and addressing any obstacles throughout the transaction process.
- Assisted NRI customers with complete property documentation, including Power of Attorney (POA), to ensure a smooth and hassle free experience.
- Consistently achieved and exceeded monthly sales targets through a consultative sales approach, strong relationship management, and a customer first mindset.
Business Development Executive (UPSC Exam prep)
Byjus
08.2022 - 06.2023
- Executed 300+ outbound calls daily to proactively identify and engage potential customers, driving a high volume of qualified leads into the sales funnel.
- Conducted detailed onboarding calls to understand each customer's background, learning goals, and challenges, effectively qualifying prospects for the company's online exam preparation platform.
- Delivered personalized one-on-one sessions with customers to deeply analyze their specific queries and pain points, positioning the company's online exam prep solutions as the most suitable and effective option.
- Successfully closed deals by addressing 100% of customer doubts with clarity and confidence, ensuring a seamless and trust-driven sales experience.
- Consistently exceeded targets by combining strong consultative selling skills with exceptional product knowledge, contributing to overall revenue growth and customer satisfaction.
Education
BBA - Finance
Gayatri Institution of Science And Technology
Brahmapurundefined
Anchalika Science College
Khastriyabarapur LSkills
Business growth strategy
CRM administration
Property documentation
Escalation handling(refunds, disputes)
Customer loyalty &negotiation
Microsoft Excel and Word Report management
Video consultation
CRM tools expertise: Zoho and Lead Squire Customer relationship management Data analysis and reporting
Languages
Hindi: C2 Proficient
English: C1 Advanced
Timeline
Sales Executive
Ivy homes
09.2025 - Current
Post Clouser relationship manager (CRM)
Nobroker technology solutions pvt ltd
07.2024 - 07.2025
Sales Executive
Nobroker technology solutions pvt ltd
06.2023 - 07.2024
Business Development Executive (UPSC Exam prep)
Byjus
08.2022 - 06.2023
BBA - Finance
Gayatri Institution of Science And Technology
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Anchalika Science College