Summary
Overview
Work History
Education
Skills
Languages
Publications
Websites
Accomplishments
Timeline
Generic

Pradeep Billu

Bangalore

Summary

A seasoned Product Leader with over 17 years of experience, I have an impressive track record at Amazon, specializing in data-driven AI/ML products and managing strategic product planning and roadmaps worth millions in B2B/C and SaaS markets. I excel at utilizing customer interviews and feedback to enhance product experiences and implement features that prioritize customer needs, resulting in high levels of customer satisfaction. I am skilled in developing product strategies and promoting team collaboration to deliver meaningful solutions while driving product growth. Additionally, I am in the process of publishing a book on leadership skills—feel free to ask me about it!

Overview

19
19
years of professional experience

Work History

Sr.Product Manager

Amazon
Bengaluru
11.2019 - Current
  • Managed development and launch of data-driven e-commerce innovations within CTPS, leveraging native AWS for impactful NPI insights for over 80 teams.
  • Directed implementation of COMET, an AI/ML-powered tool built on AWS QuickSight, analyzing ~2 PB of e-commerce transaction data for actionable insights.
  • Established a user voting-based feature prioritization system, elevating Customer Satisfaction (CSAT) from 6/10 to 9/10.
  • Provided training on NPIs and features to internal teams, driving customer growth from 450 to 4,000 users in FY'20.
  • Streamlined product backlog by 75% via agile prioritization methods.
  • Organized over 10 WW Amazon roadshows, transforming PR/FAQ strategy for COMET 2.0.
  • Designed a 3YP plan focused on enhancing analytics capabilities within COMET AI/ML tool.
  • Developed a business plan that identified $2.5 million in OE savings and stimulated revenue growth.

Product Management Consultant

Senseforth/HDFC
Bengaluru
09.2018 - 10.2019
  • Implemented Ask Eva, a conversational AI bot that transformed user query handling.
  • Achieved customer satisfaction rating of 98% by managing around 5,000 chats daily within 30 seconds.
  • Led analysis of 0.5 TB data to uncover opportunities for enhancing customer support operations.
  • Saved approximately $300,000 in technical debt for FY 2019 through strategic improvements.
  • Cut down customer support ticket volume by 40% within two quarters of rollout.

Head of Product

Brady
Bengaluru
09.2014 - 08.2018
  • Led team of 40+ reporters across APAC, EMEA, and NA for over 100 B2B2C e-commerce websites.
  • Conceived digital transformation strategy integrating 30+ tools into single BradyID platform.
  • Developed E-commerce B2B SaaS GTM strategy, increasing CSAT from 7 to 9 and generating $12 million profit in FY'17.
  • Managed 20+ TB data SaaS mart with legacy manufacturing data, resulting in $3 million savings.
  • Spearheaded ANDROMEDA development, achieving 50% reduction in OE globally.
  • Oversaw DYO (Do Your Own) project from concept to launch, generating ~$15 million ARR since 2015.
  • Achieved $30 million sales increase from Q1 to Q2 FY'14 with successful MVP launch.
  • Drove B2B distribution channel growth with $1 million AOV, resulting in 50% revenue increase QoQ.

Senior Product Engineer

LOGICA a.k.a CGI
Bengaluru
06.2010 - 09.2014
  • Conceptualized 12 B2B products, generating over $30 million in revenue for each FY with CSAT of 9/10.
  • Introduced ARM 2.0, enhancing product performance from 65% to 95%.
  • Translated product strategy into detailed requirements and prototypes, leading to $13 million in new product introductions.
  • Established in-house environments (Dev, Stage, Prod) while reducing costs by approximately $150,000.
  • Reduced turnaround time for hot-fix issues to 2 days, improving customer satisfaction ratings.
  • Revamped release and incident management processes, achieving 100% accuracy in release notes.
  • Designed incident management workflow to prioritize issue severity using BMC Remedy.
  • Maintained SLA adherence at a consistent rate of 99%, determining SLAs and OLAs throughout the process.

Product Lead

IBM
Bengaluru
01.2010 - 06.2010
  • Leading a pharmaceutical product involves using data analytics and insights to drive informed decisions, which leads to improved overall product performance through end-to-end product implementation using emerging tools such as Power BI on SaaS Mart and insights and analysis on Tableau.
  • I was appointed as a committee member for developing Maximo (GDF) using the ITIL framework and led 20 associates in IT support on the new Maximo service frameworks.

Product Support Engineer

Mphasis
Bengaluru
12.2007 - 05.2009
  • Introduced web services for a leading banking B2B product to boost functionality while refactoring code & test suites to promote code-reusable infrastructure
  • Migrated customer portal from BMC Remedy to Managenow (website) to receive 100+ customer appreciations

Developer

Techysoft
Bengaluru
05.2006 - 11.2007
  • Developed user interface using J2SE-J2EE via HTML & JSP and performed Java development for hosting while website performance bolstered to 95% to enhance loading the classification from website by 8x while fine tuning the database for faster search and transactional queries

Education

Master of Business Administration (M.B.A.) - Product Leadership

IPL
Bengaluru
04.2025

B.tech - EIE

JNTU
Andhra Pradesh
05.2006

Skills

  • Product development
  • Design thinking
  • Go-to-market strategy
  • Product roadmaps
  • Team management
  • Product lifecycle expertise
  • Product roadmapping
  • Product metrics
  • Product launches
  • AWS and GCP
  • Sales enablement
  • AI/ML
  • NLP
  • Hiring and retention
  • Strategies and goals
  • Strategic planning
  • Analytical thinking
  • Customer segmentation
  • Feature prioritization
  • Code reviews
  • Application design
  • Technology integration
  • Agile methodology
  • Spring framework
  • Web services
  • Application deployment
  • Backend development

Languages

  • English, Proficient (C2)
  • German, Elementary (A2)

Publications

Researched and presented a paper publications on IRIS- Biometrics and Artificial Intelligence at National level Tech symposium in 2005 and 2006.

Accomplishments

  • Awarded Product Innovation leader in FY'21 from Amazon
  • Awarded best employee of the year FY'15 from Brady
  • Awarded Digital Transformation Leader Award in FY'14 from Brady
  • Honored with the Strategy Excellence Award in FY'12 from Logica
  • Awarded Excellence Award in FY'10 from IBM

Timeline

Sr.Product Manager

Amazon
11.2019 - Current

Product Management Consultant

Senseforth/HDFC
09.2018 - 10.2019

Head of Product

Brady
09.2014 - 08.2018

Senior Product Engineer

LOGICA a.k.a CGI
06.2010 - 09.2014

Product Lead

IBM
01.2010 - 06.2010

Product Support Engineer

Mphasis
12.2007 - 05.2009

Developer

Techysoft
05.2006 - 11.2007

Master of Business Administration (M.B.A.) - Product Leadership

IPL

B.tech - EIE

JNTU

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Pradeep Billu