Pradeep P
Last Mile, Supply Chain Managment.
Mysore
Summary
Lead Hub Operations with 11 years of experience in logistics industry. Knowledgeable in KPI analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees.
Dedicated Logistics professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Lead Hub Operations
Shadowfax Technologies Ltd.
08.2021 - Current
- Managed daily operations of Indian ecommerce organizations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Sr. Team Leader (First & Last Mile)
Instakart Service Pvt Ltd. (Flipkart)
07.2017 - 07.2021
- Created, managed and executed operation
plan and communicated company vision and
objectives to motivate teams. - Evaluated employee performance on monthly
basis and conveyed constructive feedback to
improve skills. - Defined clear targets and objectives and
communicated to first & last mile team
members. - Improved staffing during busy periods by
creating employee schedules and monitoring
call-outs specially during Big Billion Sale period. - Recruited and developed employees for
delivery team of 100+ Delivery Executives during BBD. - Drove year-over-year business growth while
leading operations, strategic vision and long-range planning by flashing Metrics reports. - Adhered to rigorous standards for customer service, merchandising and operational safety.
Team Leader
Vulcan Express Ltd.
08.2015 - 05.2017
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching daily, weekly & monthly goals.
- Implemented new working processes which delivered continued improvements.
- Mentored and guided employees to foster proper completion of assigned duties for over 40 executives.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Initiated timely response to emails, voicemails and written correspondence.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Participated in cross-functional team-building activities.
Dispatch Supervisor
Mitsubishi Pvt Ltd
10.2011 - 11.2012
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
Bachelor of Commerce -
Institute Of Basic And Vocational Education
01.2011 - 04.2014
Associate Degree in Commerce -
St.Philomena's Pre University College
07.2006 - 05.2007
SSLC -
St Philomena's High School
06.2003 - 03.2004
Skills
Cross-functional teams leadership
Timeline
Lead Hub Operations
Shadowfax Technologies Ltd.
08.2021 - Current
Sr. Team Leader (First & Last Mile)
Instakart Service Pvt Ltd. (Flipkart)
07.2017 - 07.2021
Team Leader
Vulcan Express Ltd.
08.2015 - 05.2017
Dispatch Supervisor
Mitsubishi Pvt Ltd
10.2011 - 11.2012
Bachelor of Commerce -
Institute Of Basic And Vocational Education
01.2011 - 04.2014
Associate Degree in Commerce -
St.Philomena's Pre University College
07.2006 - 05.2007
SSLC -
St Philomena's High School
06.2003 - 03.2004
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