Pradeep Pillai
Team Developer
Mumbai
Summary
Accomplished Senior Advisor and Team Developer with a proven track record at Willis Towers Watson and Bank of America, excelling in task prioritization and team management. Demonstrated expertise in resolving complex claims and enhancing team productivity by over 30%. Skilled in Microsoft applications and adept at maintaining composure under pressure, ensuring high-quality client service.
Overview
8
8
years of professional experience
Work History
Team Developer
Bank of America (BA Continuum Pvt Ltd)
2022.05 - Current
- Responsible for OTC trade clearing for trades in LCH, CME and ICE exchanges.
- Monitoring the trades cleared on Top day, across system.
- Coordinating with the trader and the client simultaneously on a regular basis to get the trade processed from respective exchange to the client’s end account.
- Reconciling the internal position accounts with the trades cleared on exchange on regular basis and investigate it, if there is any discrepancy.
- Allocating the trades to the client’s end account on fills level and average price level, as per the client’s request.
- Coordinating with the other brokers for the client’s booking trades for give ups, give-ins trades.
- Returning the trades back to the source (broker or exchange) on time, if it is booked/allocated incorrectly.
- Submission of EOD position to the respective exchanges before the cut off.
- Mentoring the team to perform the BAU efficiently and accurately. o Monitor & analyze the performance of the trainees/team members & provide one on one feedback with key emphasis on error minimization & skill development.
- Resolving client queries as a BAU activity.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Senior Advisor
Willis Towers Watson
2016.07 - 2022.05
- · Responsible for various complex claims, handling and processing, that are Litigation claims, Subrogation claims, Tender notices and Lawsuit claims and responsible to adhere the 24 hour TAT with regards to all claims.
- · Handling of priority claims with a TAT of 1 hour on Rush requests from the offshore team.
- · Work allocation to the team.
- · Liaise with the US counterpart with regards to the claims and data collection of claims.
- · Liaise with the carriers or insurers via call and email with regards to the claim number and Adjuster or claim handler’s details.
- · Process all types of General Insurance claims (i.e. General liability Claims, Auto Claims, Property Claims, Professional Liability claims etc.) and responsible to adhere the instructions by the offshore team
- · Mentoring of new employees and training them.
- · Responsible for allocation of random audits and checking them for monthly reports for the team.
- · Preparing of Standard Operating Procedures to streamline the process.
- · Conducting daily huddles within the team to discuss about the changes in the process.
- · Reviewing numerous requests from client for special handling instructions
- · Conducting knowledge sharing activities within and across functions.
- · Maintain utmost discretion when dealing with sensitive claims.
- · Generating reports related to the work volume received and shared between the team.
- · Creating monthly and daily reports for the entire team.
- · Arranging proper utilization and productivity of the work..
- · Conducting team building activity.
- Conducted in-depth market research to identify new business opportunities, driving expansion efforts and increasing revenue streams
Education
Bachelor of Management Studies - Finance
SIES College of Arts, Commerce And Science
Mumbai 2001.04 -
Higher Secondary School (HSC) - Commerce
Rammanohar Lohia Junior College
Mumbai 2001.04 -
SSC. -
Holy Cross High School
Mumbai 2001.04 -
Skills
Task Prioritization
Organizational Skills
Written Communication
Decision-Making
Multitasking
Attention to Detail
Problem Resolution
Microsoft applications
Team Management
Supervision and leadership
Conflict Resolution
Calm Under Pressure
Accomplishments
· Awarded Bronze certificate for handling critical task, under staff crisis in october 2022, BA continuum india pvt ltd.
· Awarded as People’s Star Award for April 2018 at Willis Towers Watson India Pvt Ltd.
· Awarded as Best Performing Team at BU level for first quarter of 2019 at Willis Towers Watson India Pvt Ltd.
· Part of Willis social initiative for various social cause.
Timeline
Team Developer
Bank of America (BA Continuum Pvt Ltd)
2022.05 - Current
Senior Advisor
Willis Towers Watson
2016.07 - 2022.05
Bachelor of Management Studies - Finance
SIES College of Arts, Commerce And Science
2001.04 -
Higher Secondary School (HSC) - Commerce
Rammanohar Lohia Junior College
2001.04 -
SSC. -
Holy Cross High School
2001.04 -
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