Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Pradeep Ramola

New Delhi

Summary

Dynamic Procure to Pay Operation Analyst with a proven track record at Accenture, enhancing P2P/ISS departments through lean management and achieving all KPIs. Skilled in process improvement and proficient in Spanish, Excel in fostering customer satisfaction and implementing effective solutions. Expertise in performance metrics and a knack for resolving complex issues underscore ability to drive operational excellence.

Overview

10
10
years of professional experience

Work History

Procure to Pay Operation Analyst

Accenture
05.2019 - Current
  • Assisted multiple operational leads and managers in implementing lean management in various P2P/ISS departments overall resulting in multiple FTE benefits.
  • Heading two departments in accounts payable and effectively managed to achieve all KPIs and SLAs for the team. (Invoice Management, Helpdesk / Travel and Expenses).
  • Act as the primary point of contact for all AP-related queries for Colombia and Peru and ensuring all queries are addressed promptly and effectively, maintaining high levels of customer satisfaction
  • Developed process documentation for consistent operations.
  • Handle escalations and resolve issues in a timely manner. Analyze and present RCA for recurring issues to identify and implement process improvements.
  • Reviewing SLAs & KPIs to report management on monthly basis and to discuss with clients during performance calls.

Process Developer

AIG
02.2018 - 09.2018
  • Using Concur (SAP) to correctly identify all travel related expenses incurred by AIG Employee’s all over the world. (Specializing in LATAM, European regions and EMEA.
  • Identified and mitigated potential risks in submitted expenses, reducing duplicate submissions by 20% through meticulous evaluation.
  • Cross trained employees using in-person and online education.
  • Established and implemented standard operating procedures (SOPs), streamlining processes and enabling seamless knowledge transfer across team members.

Financial Analyst

Wipro
06.2016 - 02.2018
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
  • Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.

Spanish Language Executive

Ienergizer
01.2015 - 01.2016
  • Provided exceptional customer service by assisting clients over the phone with credit card-related inquiries and issues.
  • Addressed a wide range of concerns, including billing discrepancies, payment issues, and card activation.

Education

Bachelor of Commerce - Commerce

SOL Delhi University
Delhi
03-2014

Skills

  • Process improvement
  • Proficient in Spanish
  • Analysis and Risk Management
  • Process Optimization and SOP Development
  • Cross-Functional Training and Collaboration
  • KPI monitoring
  • Root cause analysis
  • Lean six sigma

Accomplishments

  • Supervised team of 8 staff members.
  • Successfully transitioned two projects to Accenture.
  • Achieved an Increased rate of POT by optimizing payment process with accuracy and efficiency.
  • Supported the RPA team to automated the Invoice posting and create a Vendor query resolution Bot.
  • Leadership in Helpdesk Management:
  • Top Performer for 3 quarters.

Languages

Spanish
Upper intermediate (B2)

Timeline

Procure to Pay Operation Analyst

Accenture
05.2019 - Current

Process Developer

AIG
02.2018 - 09.2018

Financial Analyst

Wipro
06.2016 - 02.2018

Spanish Language Executive

Ienergizer
01.2015 - 01.2016

Bachelor of Commerce - Commerce

SOL Delhi University

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Pradeep Ramola