HEM GOEL
PROCURE TO PAY OPERATION ANALYST
Delhi
Summary
Dynamic Procure to Pay Operation Analyst with a proven track record at Accenture, excelling in payments processing and vendor management. Recognized for enhancing compliance and operational efficiency, while fostering strong stakeholder relationships. Adept at resolving discrepancies and mentoring teams, driving continuous improvement in financial operations.
Overview
10
10
years of professional experience
Work History
PROCURE TO PAY OPERATION ANALYST
Accenture
10.2021 - Current
- Managed end-to-end vendor payment operations for domestic and international vendors, ensuring adherence to SLAs and payment terms
- Processed payments through bank transfers, wire payments, cheques, and electronic payment methods
- Ensured proper approvals, supporting documents, and audit trails before payment release
- Handled payment holds, reversals, reissues, and urgent payment requests
- Executed high-volume payment runs including urgent, manual, and exception payments with strong control compliance
- Maintained and reviewed vendor master data, including bank details and payment methods, ensuring data accuracy and fraud controls
- Acted as the primary point of contact for vendor payment escalations, resolving discrepancies and improving vendor satisfaction
- Performed vendor statement reconciliations, open-item analysis, and AP aging reviews
- Coordinated with Procurement, Treasury, and Business teams to resolve payment blocks and disputes
- Prepared payment dashboards, KPIs, and management MIS for leadership review
- Supported month-end and year-end close, including accruals and reconciliations
- Played a key role in internal and external audits, ensuring zero/low audit observations
- Identified process gaps and contributed to automation, standardization, and continuous improvement initiatives
- Mentored junior team members and supported knowledge transfer activities
Accounts Payable Specialist
Sonu Exim Pvt. Ltd
01.2016 - 07.2021
- Managing day-to-day accounts related activities in coordination with internal/ external departments for smooth financial operations with an distinction of converting business of various organizations and improving their performance
- Proficient in maintaining MIS & reports and evaluating them for facilitating decision-making process
- A multifaceted personality, passionate about controls and compliance with business process excellence
- An effective communicator with good team management, client servicing and problem solving skills
Education
B.COM (P) - Accounting
UNIVERSITY OF DELHI
New Delhi, India 04.2001 -
Skills
Payments Processing & Controls
Accomplishments
Star of Business Award (Encore Awards 2023)
Star of Business Award (Encore Awards 2024)
Reduced vendor payment escalations by 99% through proactive reconciliations
Successfully supported SOX and statutory audits with no major findings
Contributed to process automation resulting in cycle-time reduction
Timeline
PROCURE TO PAY OPERATION ANALYST
Accenture
10.2021 - Current
Accounts Payable Specialist
Sonu Exim Pvt. Ltd
01.2016 - 07.2021
B.COM (P) - Accounting
UNIVERSITY OF DELHI
04.2001 -