CRICKET
Pradeep Suna
Bargarh
Summary
Dynamic Customer Relationship Executive at Tata Capital Limited with a proven track record in enhancing operational efficiency and fostering strong stakeholder relationships. Adept at team leadership and customer relations, I successfully implemented process improvements that streamlined workflows, resulting in increased productivity and higher customer satisfaction ratings.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Customer Relationship Executive (UCV)
Tata Capital Limited (Moter Finance)
Sambalpur
04.2025 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Assistant Branch Manager, Operations
Annapurna Finance Private Limited (MSME)
Raigarh Chhattisgarh
08.2022 - 02.2025
- Promoted a positive work environment through employee engagement activities and open communication channels.
- Facilitated inter-departmental collaboration to optimize overall branch functionality and cohesion.
- Assisted in the formulation of annual budgetary plans, ensuring that resource allocation decisions were made with an eye on maximizing overall branch profitability.
- Enhanced branch efficiency by streamlining operational processes and implementing new systems.
Assistant Branch Manager
Utkarsh Small Finance Bank
Jamankira, Sambalpur
11.2020 - 07.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Credit Officer
Spandana Sphoorty Finance Private Limited
BELPAHAR
01.2019 - 08.2020
- Developed key relationships with clients, providing exceptional service and fostering long-term partnerships.
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Organized and finalized loan applications for underwriter review.
Education
Bachelor of Arts -
Mahatma Gandhi College
Bhukta 12-2017
Associate of Science -
Mahatma Gandhi College
Bhukta 03-2013
High School Diploma -
NIOS School
Jharsuguda 04-2012
Skills
Customer relations
Team player
Team leadership
Administrative skills
Interests
Timeline
Customer Relationship Executive (UCV)
Tata Capital Limited (Moter Finance)
04.2025 - Current
Assistant Branch Manager, Operations
Annapurna Finance Private Limited (MSME)
08.2022 - 02.2025
Assistant Branch Manager
Utkarsh Small Finance Bank
11.2020 - 07.2022
Credit Officer
Spandana Sphoorty Finance Private Limited
01.2019 - 08.2020
Bachelor of Arts -
Mahatma Gandhi College
Associate of Science -
Mahatma Gandhi College
High School Diploma -
NIOS School