Customer Engagement & Relationship Building
Sneha Ahuja
Customer Relationship Management & Backend Operations.
Kanpur
Summary
Dynamic Customer Relationship Manager with a proven track record at Malabar Gold & Diamonds, excelling in customer retention and satisfaction. Skilled in CRM software and account management, I foster long-term relationships through personalized service, driving loyalty and repeat business. Recognized for enhancing customer experiences and achieving sales targets consistently.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Relationship Manager & Sales Executive.
Malabar Gold & Diamonds
08.2023 - Current
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
Backend Executive & Sales Support
Giva Jewellery
08.2022 - 07.2023
Managed backend operations and sales support, including order processing, inventory coordination, CRM updates, and customer query resolution to ensure smooth store functioning and excellent customer experience.
Retail Sales Officer ( CRM & Sales)
Tanishq ( Titan Company Ltd.)
08.2020 - 07.2022
Responsible for jewellery sales, customer relationship management, achieving monthly targets, handling billing & store operations, and ensuring excellent customer experience through personalized service.
Education
Bachelors of Commerce - Financial Management
CSJMU
Kanpur, India 04.2001 -
Skills
Customer relations
Account management
Inter-department collaboration
CRM software proficiency
Sales proficiency
Research and due diligence
Additional Information
- Fluent in English and Hindi, with excellent communication and interpersonal skills.
- Strong expertise in jewellery retail operations, customer relationship management, and sales growth.
- Experienced in team handling, training, and achieving 100%+ sales and service targets.
- Skilled in MS Excel, data reporting, and performance analysis for business decision-making.
- Recognized for delivering outstanding customer experiences and driving repeat business.
- Available to join immediately.
Certification
CSP - Certified Sales Professional
Interests
Timeline
CSP - Certified Sales Professional
02-2024
Customer Relationship Manager & Sales Executive.
Malabar Gold & Diamonds
08.2023 - Current
Backend Executive & Sales Support
Giva Jewellery
08.2022 - 07.2023
Retail Sales Officer ( CRM & Sales)
Tanishq ( Titan Company Ltd.)
08.2020 - 07.2022
Bachelors of Commerce - Financial Management
CSJMU
04.2001 -
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