Pradeep Kumar Bhaduriya
Domain Expert
Jaypee Aman, Tower:N14, Flat:906, Sector 151 Noida,UP
Summary
To obtain a position in corporate sector where i can maximize my management and professional skills along with development programme and quality assurance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Domain Expert
Genpact India Pvt Ltd
Noida, UP
11.2021 - Current
- Mentoring multiple teams with a span of 20 employees.
- Customer connect, weekly and monthly process -performance reviews including critical metrics reporting and driving quality & lean methodology in the process
- Monitoring production trackers , daily team huddles to avoid knowledge gap in teams. -Understanding and closing SLAs
Process Developer
Genpact India Pvt. Ltd.
Noida, UP
06.2018 - 10.2021
- Onsite transition for Canadian P&C Insurer.
- Was engaged in creating the process flows, SOP, etc. while onsite
- Being the SME in P&C Insurance, responsible to take care of work allocation, monthly dashboards, customer monthly and weekly calls.
- Quality audits for the team
- Trained new hires using in-person and online education.
Senior Process Associate
Genpact India Pvt Ltd
Noida, Uttar Pradesh
04.2015 - 05.2018
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Mentored a team of 6 resources and was responsible for their production and accuracy deliverables.
- Quality audits for the team
Process Associate
WNS Global Services Pvt Ltd
Gurugram, Haryana
05.2012 - 11.2014
- Worked for US insurer , process involved interacting insurance agents via emails , phone for coverage verification
Education
MBA - HRM
Sam Higginbottom University of Agriculture, Technology
PASSED B.COM - undefined
Chhatrapati Shahu Ji Maharaj University
12TH - undefined
UNDER I.C.S.E BOARD FROM St.Jude's Inter College
10TH - undefined
UNDER I.C.S.E BOARD FROM ST. Lawrence School
Skills
Subrogation Claims specialist
Salvage Specialist
Good Telephone Etiquette
Hobbies
Internet surfing, listening music, dancing
System Knowledge
Basic knowledge of computer including basics of ms office , powerpoint presentations, internet and hold certification of the same.
PLANNING AND ORGANISATION
Refined planning and organizing skills that balance work, team support and ad-hoc responsibilities in timely and professional manner
Timeline
Domain Expert
Genpact India Pvt Ltd
11.2021 - Current
Process Developer
Genpact India Pvt. Ltd.
06.2018 - 10.2021
Senior Process Associate
Genpact India Pvt Ltd
04.2015 - 05.2018
Process Associate
WNS Global Services Pvt Ltd
05.2012 - 11.2014
MBA - HRM
Sam Higginbottom University of Agriculture, Technology
PASSED B.COM - undefined
Chhatrapati Shahu Ji Maharaj University
12TH - undefined
UNDER I.C.S.E BOARD FROM St.Jude's Inter College
10TH - undefined
UNDER I.C.S.E BOARD FROM ST. Lawrence School