Pradeep Kumar BV

• Global IT Operations, Governance, Strategy &

Transformation.

• Customer Management, Service Level Management,

Automation, Cost Optimisation and Value Plus Initiative .

• Continual Service Improvements/Customer

Experience/Executive escalations/Contract renewals.

• Resource /Employee management

Site Leader for Bangalore location.

• Responsible for Overall SLA for all customers in the organization.
• Organic growth of business
• People management/ Attrition / Hiring/ motivation/ R&R
• Working with the solutions team on new deals and RFP requirements
• High level account reviews post liaising with account and project teams

• Managed Delivery for a Retail Giant.
• Was responsible for Delivery Management, Operations, Talent Management and ensuring a high level of Customer delight.

• Lead, govern and manage all IT infrastructure and IT

services within the E2 organization. Proactively monitoring processes and keeping in-line with the Business strategy with an aim to maintain “in-touch” IT service delivery.

• Worked closely with the COO for the day-to-day steering of IT services

Leading the Service Desk/Command Centre/ Level 1.5 teams.

• Accountable for ensuring SLA compliance.
• Managing day to day operations, Service Levels and People management.
• Ensuring a high-quality customer experience while managing cost-effective operations.

• Troubleshooting AOL Software related issues - Dial-up and broadband members on various Operating Systems