Pradeepkumar Chauhan

· Assigned as the SPOC for the MHB department.

· Managed daily workflow of team members to meet organizational goals.

· Created monthly reports outlining progress on key initiatives.

· Monitored customer complaints and provided timely solutions to improve customer experience.

· Assisted in developing policies and procedures that improved customer satisfaction ratings.

· Conducted regular performance reviews with direct reports to the station head.

· Handled responsibilities successfully in manager's absence.

· Planned and led team meetings to review business results and communicate new and ongoing priorities.

· Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Oversaw daily terminal operations for Vistara airlines, ensuring efficiency and safety standards.

Ensured compliance with safety and security requirements during passenger and aircraft handling.

Resolved passenger complaints effectively across departments, delivering timely solutions.

Reduced lost baggage cases, improving overall network efficiency.

Managed check-in counters, arrival functions, transfer desk, and boarding gate operations.

Reviewed and sent prorate notices to maintain accurate financial records.

Coordinated terminal activities to enhance operational workflow and customer satisfaction.

Monitored daily operations for Air Vistara and allocated resources for MHB backup team.

• Developed staff rosters and conducted briefings and debriefings to optimize manpower utilization.
• Delegated tasks effectively to maximize available time and resources.
• Motivated team regularly to maintain high morale and productivity.
• Communicated with respective stations via email and phone regarding mishandled baggage.
• Guided guests daily on AHL, DPR, and OHD services for improved customer experience.
• Ensured quality of AHL, DPR, and OHD through diligent follow-up with all stations.
• Maintained daily and monthly records of MSL and MSF for compliance.

• Monitor the flow of inbound and outbound baggage in the transit area and also the local joining baggage in the make-up area and ensure all the baggage's are reconciled and forwarded to the flight without any delay.
• Monitor offloaded baggage due space limitation and maintain records of nonreconciled/misrouted/damaged baggage and inform the same to MHL.
• Monitor the baggage handling section to ensure compliance of airline safety procedures and quality procedures laid down by the company.
• Prepare daily reports at the end of the shift and monthly reports as directed by the Manager-baggage handling.
• Remarkable hospitality experience in Airline and Travel Industry.
• Greet and assist all customers in a prompt, friendly and courteous manner.
• Utilising maximum resources by planning efficient duty allocation for Customer Service Agents and ensure efficient use of manpower during the duty period.

• Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding in order to ensure a high service standard is maintained.
• Supervise in Reservation & Ticketing, Re-booking of Itineraries etc.
• Provide leadership to ground operations employees, with a focus on customer service.
• Work as a team with all departments to quickly and efficiently process Customers and their baggage and explain boarding processes to ensure on time Departures.
• Profound ability to plan and supervise the work of others.
• Ensure that Handling Agent, Caterer and other service providers are fully briefed regarding the day's operation (including any special handling).
• Provide support in case of flight disruptions, misconnections, and denied boarding and ensuring all passengers are provided with all possible facilities and support.
• Excellent communication and interpersonal skills.
• Prepare Load and Trim Sheet for different types of aircrafts in a timely manner.
• Experienced in Loading and Unloading of Dead-load from the airplane.
• Assist in ramp set up and storage of equipment and baggage. Ensure and maintain the integrity of a safe operation.
• Complete understanding of the passengers' safety procedures.
• Strive to uplift all cargo shipments wherever possible to maximise revenue.
• To liaise with Cargo and Flight Despatch so that DGR shipments scheduled for uplift do not face blocks.
• Experience of both Narrow body and Wide body Aircraft Ramp handling process.
• Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence.
• Other duties as directed from time to time by the Airport Services Manager or Senior Airport Official on duty e.g. assistance with Immigration queries & fines (where appropriate), in order to meet the needs of the operation.
• Ensure that all post flight activity is completed correctly in order to protect Company revenue.
• Exceptional ability to maintain and prepare reports.
• Strictly adhere to Civil Aviation requirements and maintain/update records.

• Oversaw operations at check-in counters, arrival functions, and boarding gates for Indian Airlines.

Managed efficient handling of check-in procedures to enhance passenger flow.

Supervised arrival functions to ensure timely processing of incoming flights.

Coordinated activities at boarding gates, facilitating smooth transitions for passengers.