PRADEESH KUMAR S
Bangalore,KA
Summary
Senior Support Specialist | IT Infrastructure Operations | Project Management
I specialize in bridging the gap between complex IT infrastructure and seamless business operations. With extensive experience at Nielsen Media India, I don't just manage systems; I lead the strategic initiatives that keep global media data moving.
My focus is on transforming IT from a support function into a driver of efficiency. Whether it's overseeing large-scale infrastructure projects or leading high-performing teams, I am committed to implementing innovative solutions that reduce downtime and optimize service delivery.
Core Expertise: IT Infrastructure Operations • Team Leadership • Strategic Project Management • Service Delivery Optimization • ITIL
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Senior Support Specialist
Nielsen Media India Pvt Ltd
Bangalore
04.2025 - Current
- Managed and developed IT Operations team, showcasing leadership expertise.
- Oversaw ITIL Service Management processes: Incident, Problem, Change, and Release Management.
- Implemented automated monitoring scripts to proactively identify performance bottlenecks.
- Directed Enterprise IT operations for Bangalore division at Nielsen Media with strategic vision.
- Empowered high-performing infrastructure team to deliver innovative IT solutions.
- Fostered collaboration and professional growth among team members to address IT challenges.
- Facilitated adoption of essential tools including ServiceNow, Google Workspaces, and CyberArk.
- Cultivated vendor relationships, negotiating contracts for end-user support aligned with objectives.
Technical Lead
TATA Consultancy Services
Hamburg
03.2022 - 01.2025
- Spearheaded IT infrastructure management, covering laptops, desktops, servers, and data centers.
- Directed global IT operations for 24/7 application availability in large-scale environments.
- Led strategic planning for resource budgeting, forecasting, and project estimations.
- Streamlined hardware procurement using SAP, Ariba, and TAP platforms.
- Implemented Microsoft ISO images for efficient device imaging.
- Managed dual-site operations for data and disaster recovery centers.
- Procured Cisco switches and UCS servers across multiple models.
- Provided end-user support via Service Now across diverse applications.
VMware Admin
TATA Consultancy Services
Bengaluru
01.2016 - 03.2022
- Expertly managed VMware ESXi 6.7/6.5/6.0 and vSphere environments.
- Deployed, cloned, and snapshot VMs through vCenter for efficient operations.
- Configured Citrix VDI environments to enhance virtual desktop performance.
- Created user accounts across various privilege levels, ensuring security compliance.
- Executed storage vMotion and VM migrations to facilitate seamless transitions.
- Performed Windows OS installations, configurations, and upgrades with detailed documentation.
- Upgraded IT tools including vCenter and ESXi Host, creating VMware support tickets as needed.
Service Desk SME
TATA Consultancy Services
Bengaluru
05.2014 - 12.2015
- Delivered first-level support for technology products and applications, ensuring timely problem resolution.
- Managed incoming service requests through phone, email, and ticketing system.
- Documented all service desk interactions in SNOW tool for accurate tracking.
- Performed password resets and account unlocks while adhering to security protocols.
- Conducted remote troubleshooting, providing clear instructions to end-users.
- Assisted with installation, configuration, and updates of software and hardware components.
- Monitored performance metrics to identify trends and enhance service delivery.
- Collaborated with team members to exchange knowledge and maintain consistent customer service.
Contract Engineer
Bharat Electronics Limited
Bengaluru
05.2013 - 05.2014
- Conducted testing of the TLR Radar, a Multifunction Phased Array Radar, ensuring its ability to perform simultaneous tasks such as searching and tracking targets, acquiring, and guiding missiles.
- Played a key role in testing the RADAR & its Sub Systems, including VOIP, Serial to LAN converter, and various communication interfaces such as RS 232, RS 422, and RS 485 PSPU and Receiver.
- POC for Missile Battery using multiple Launchers, utilizing TLR Radar as primary sensor and element.
- Assumed responsibility for the network and RADAR testing processes, ensuring the accuracy and effectiveness of the system's functionalities and subsystems.
Internship Trainee
Bharat Electronics Limited
Bengaluru
12.2011 - 12.2012
- Contributed to NC3I for Coastal Surveillance and Decision Support Software development, enhancing Maritime Security.
- Configured and set up networking devices, including routers, switches, and SAN storage.
- Executed troubleshooting and maintenance tasks for LAN/WAN infrastructure to ensure optimal performance.
- Resolved network-related issues, maintaining efficient operation of routing protocols.
Education
B. Tech - Electronics & Communication Engineering
Adhiyamaan College of Engineering
Hosur03-2011
Skills
- Project coordination
- IAM solutions
- Microsoft Intune
- JAMF
- Systems administration
- Technical support services
- IT procurement strategies
- Virtualization technologies (VMware, Hyper-V)
- VDI deployment
- ServiceNow incident management
- Patch control processes
- Hardware oversight
- Microsoft Office 365 administration
- Data center management practices
- Infrastructure operations in IT
- Cybersecurity measures and protocols
- Email systems management (Outlook, Gmail)
- Remote assistance tools (Citrix, VNC, TeamViewer, Zoho Assist)
- CyberArk and Tanium oversight
- Clustering for failover solutions
- Budget planning and operational oversight
- Collaborative IT practices
Certification
ITIL Foundation
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Hindi
Beginner
A1
Kannada
Elementary (A2)
A2
Personal Information
- ID Number: U8990821
- Date of Birth: 07/03/90
- Nationality: Indian
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Timeline
Senior Support Specialist
Nielsen Media India Pvt Ltd
04.2025 - Current
Technical Lead
TATA Consultancy Services
03.2022 - 01.2025
VMware Admin
TATA Consultancy Services
01.2016 - 03.2022
Service Desk SME
TATA Consultancy Services
05.2014 - 12.2015
Contract Engineer
Bharat Electronics Limited
05.2013 - 05.2014
Internship Trainee
Bharat Electronics Limited
12.2011 - 12.2012
B. Tech - Electronics & Communication Engineering
Adhiyamaan College of Engineering