Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
Generic
Pradnya Rai

Pradnya Rai

Thane

Summary

Dynamic Sr. Team Lead at GeBBS Healthcare Solutions with a proven track record in project management and people management. Expert in enhancing team performance and client satisfaction through effective communication and strategic decision-making. Recognized for achieving operational excellence and fostering a collaborative team environment.

Overview

13
13
years of professional experience

Work History

Sr. Team Lead

GeBBS Healthcare Solutions Pvt Ltd
05.2021 - Current
  • Creating an inspiring team environment with an open communication culture.
  • Delegating tasks and set deadlines for team.
  • Set goals for the team and oversee day to day operation.
  • Schedule regular meetings with customers to ensure they are satisfied.
  • Act as point of contact for complaints and escalate issues as appropriate.
  • Motivate team members.
  • Discover training needs and provide coaching.
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments

Team Lead

GeBBS Healthcare Solutions Pvt Ltd
04.2019 - 05.2021
  • Managing a team of 25-30 analysts.
  • Ensuring client SLA is adhered and quality output is assured.
  • Develop, implement and review operational policies and procedures.
  • Prepare client presentation with KPI comparison and present on client calls and handle client questions.
  • To record the production details of the team and measure their delivery standards in line with SLA targets.
  • Manage team ratio to be within the cost parameter.

Senior Process Traininer (SME / Line Trainer)

GeBBS Healthcare Solutions Pvt Ltd
08.2016 - 03.2019
  • Develop and share daily task report and delivery data with client.
  • Attend and document client interactions and desiminate updates to the team.
  • Conduct training with the team.
  • Review employee performance and learning.
  • Perform the roles of a supervisor in their absence.

Billing Associate

IKS Health Pvt Ltd
07.2014 - 08.2016
  • Meet daily production and quality goals.
  • Resolve billing issues identified by US insurance carriers and patients.
  • Review patient bills for accuracy in reimbursements.
  • Research and respond in a timely manner to clients questions.
  • Correct and re-submit claims denied/questioned by insurances.

Credit Balance Analyst

GeBBS Healthcare Solutions Pvt Ltd
11.2012 - 12.2013
  • Analyze client ledger and identify inconsistencies.
  • Indentify Overpayments and create refund checks.
  • Meet daily production and quality goals.
  • Resolve billing issues identified by US insurance carriers and patients.
  • Review patient bills for accuracy in reimbursements.
  • Research and respond in a timely manner to clients questions.

Education

PGDM - Operation Management

Welingkar’s Institute
Mumbai
01.2020

Bachelor of Commerce - Commerce

University of Mumbai
Thane
01.2012

Skills

  • Project management
  • People management
  • Effective communication
  • Decision making skills
  • Organizational and time management skills

Languages

English, Hindi

References

  • Akashdeep, Singh, Director, akashdeep.singh@gebbs.com, +91 98339 06670, GeBBS Healthcare
  • Rakesh, Sule, Associate Vice President, rakesh.sule@wipro.com, +91 99877 77926, Wipro BPO Ltd

Hobbies and Interests

Nail Artist, Cooking

Timeline

Sr. Team Lead

GeBBS Healthcare Solutions Pvt Ltd
05.2021 - Current

Team Lead

GeBBS Healthcare Solutions Pvt Ltd
04.2019 - 05.2021

Senior Process Traininer (SME / Line Trainer)

GeBBS Healthcare Solutions Pvt Ltd
08.2016 - 03.2019

Billing Associate

IKS Health Pvt Ltd
07.2014 - 08.2016

Credit Balance Analyst

GeBBS Healthcare Solutions Pvt Ltd
11.2012 - 12.2013

PGDM - Operation Management

Welingkar’s Institute

Bachelor of Commerce - Commerce

University of Mumbai

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Pradnya Rai