PRADYUMNA KUMAR SHUKLA
Lucknow
Summary
Results-driven and highly accomplished professional with extensive experience in Business Development, Key Account Management, Sales Leadership, Customer Relationship Management (CRM), Customer Service, Finance, Commercial Operations, and Organizational Management. Proven track record of driving business growth, developing strategic client relationships, leading cross-functional teams, and delivering sustainable revenue growth.
Overview
13
13
years of professional experience
Work History
Director
ENIO Infra Projects Private Limited
Lucknow
04.2021 - 06.2023
- Directed overall organizational management across Sales, Business Development, Key Account Management, CRM, Customer Service, Finance, Accounts, Operations and Administration.
- Developed growth strategies resulting in increased profitability.
- Developed growth strategies and improved profitability.
- Built strategic partnerships enhancing customer retention.
- Monitored KPIs and MIS to inform strategic decisions.
Director
Ivanka Infrastructure Private Limited
Lucknow
11.2016 - 04.2021
- Directed overall organizational management across Sales, Business Development, Key Account Management, CRM, Customer Service, Finance, Accounts, Operations and Administration.
- Developed growth strategies that enhanced profitability.
- Led cross-functional teams to manage budgeting and negotiate commercial agreements.
- Built strategic partnerships that increased customer retention.
- Monitored KPIs and MIS for strategic decisions.
Relationship Executive
Canvera Technologies Private Limited
08.2011 - 08.2015
- Managed complete sales operations to consistently meet and exceed business targets.
- Developed and pursued new business opportunities to expand customer base.
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Maintained CRM records and prepared sales reports.
Senior Manager – Business Development
Ceasefire Industries Limited
03.2010 - 08.2010
- Managed strategic customer accounts, strengthening long-term client relationships to enhance retention.
- Achieved revenue targets through consultative selling, driving growth in business development initiatives.
- Managed strategic customer accounts and long-term client relationships.
- Coordinated cross-functional teams to deliver exceptional customer service and support business goals.
- Prepared sales forecasts and MIS reports.
Education
PGDM - Marketing Management
Centre For Management Development
Modinagar ,Ghaziabad06-2010
Bachelor of Arts -
DDU ,Gorakhpur University
Gorakhpur06-2007
Intermediate -
St. Andrew's Inter College
Gorakhpur06-2004
High School -
Lal Bahadur Shashtri Higher Secondary School
Gorakhpur06-2002
Skills
- Key Account Management
- Business development
- Sales & Revenue Growth
- CRM
- Customer Service
- Business Operations
- Financial Strategy
- Team Leadership
- Contract Negotiation
- Data Analytics
- Business development
- Strategic planning
- Client relationship
- Sales forecasting
- Collaborative teamwork
- Leadership
- Negotiation techniques
- Revenue generation
- Market analysis
- Retention strategies
- Strategic Problem Solving
- Performance monitoring
- Performance Reporting
- Operational Performance
- Cross-functional team leadership
- Reporting oversight
- Operational Troubleshooting
- Innovation Strategy
- Efficiency Optimization
- Market Analysis
- Team collaboration
Timeline
Director
ENIO Infra Projects Private Limited
04.2021 - 06.2023
Director
Ivanka Infrastructure Private Limited
11.2016 - 04.2021
Relationship Executive
Canvera Technologies Private Limited
08.2011 - 08.2015
Senior Manager – Business Development
Ceasefire Industries Limited
03.2010 - 08.2010
PGDM - Marketing Management
Centre For Management Development
Bachelor of Arts -
DDU ,Gorakhpur University
Intermediate -
St. Andrew's Inter College
High School -
Lal Bahadur Shashtri Higher Secondary School