Prafful Pagare
Senior Global Payroll Support Specialist
Summary
Results-oriented Payroll Specialist with a proven track record of implementing efficient payroll processing systems. Committed to maintaining compliance with all payroll-related laws and regulations. A hardworking and passionate job seeker with strong organizational skills successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Global Payroll Support Specialist
Rippling
04.2023 - Current
- Handling payroll for multiple countries like UK, Canada, India, Australia and many more.
- Working majorly with UK clients supporting the EMEA (Europe, Middle East, and Africa) region.
- Helping clients verify tax calculations to ensure they match with the HMRC.
- Tracking tax code updates, student loan deduction notices sent from HMRC for employees and making sure they are correctly updated on employee withholdings and withheld on pay runs.
- Helping clients to set up pension schemes and enroll their employees in it.
- Assisting clients to have the statutory maternity/paternity and other vacation/sick policies set up in the time off system.
- Helping set up and maintain valid Gateway credentials for each customer in order to submit UK tax filings on their behalf to the HMRC.
- Helping customers process payroll corrections in case of underpayment, overpayment and deduction mistakes.
- P45 and P60 form generation.
- Onboarding and offboarding of employees/ contractors.
- Tracking employee deposits to ensure they are paid timely without delay.
- Served as a knowledgeable resource for employees seeking clarification on payroll-related matters, addressing concerns promptly and professionally.
- Resolved payroll discrepancies quickly and successfully.
- Managed and updated employee benefits information.
- Supported year-end tax reporting tasks, including P60 distribution and filing necessary forms with government agencies.
- Ensured a high level of customer service for employees seeking assistance on payroll matters, resolving issues promptly and maintaining a professional demeanor at all times.
US Payroll Support Specialist
Rippling
03.2022 - 03.2023
- Working in a client facing role to address payroll related issues
- Offering assistance to the client via chat, email and video conferencing (Zoom, Google meet)
- Enhanced payroll accuracy by meticulously reviewing timesheets and resolving discrepancies.
- Contributed to a positive work environment by maintaining open lines of communication between the Payroll department and other teams within the organization.
- Maintained compliance with federal, state, and local tax laws by staying current on regulations and accurately calculating withholdings.
- Supported year-end tax reporting tasks, including W-2 distribution and filing necessary forms with government agencies.
- Ensured timely payments to employees by diligently monitoring payroll schedules and deadlines.
- Collaborated with Human Resources to manage employee data changes, ensuring accurate record-keeping for all personnel.
- Having brief knowledge and providing expertise in payroll for W2 employees, contractors international & domestic, tax calculations, payroll reports, W2 & 1099 filing, benefits & retirement deductions, employee onboarding & off boarding, payroll corrections & amendments
- Working with product engineers to resolve specific payroll errors that require changes to be made on the back end system and providing feature enhancements suggestions that can add value to the product we offer
- Keeping a check on clients needs and pitching different products and services that we offer as a cross sell that can help simplify their work.
Payroll client services
ADP PVT.LTD
03.2022 - 12.2021
- Working for a payroll and human capital management process
- Helping employers with their tax filing and deposits, employee hiring and benefits
- Assisting over employee salary issues and taxes
- Researching on payroll errors, handling issues with client billing & invoice management
- Generating reports as per clients requirement
- Setting up time off policies
- Having brief knowledge of US tax and labor laws
- Handling calls in a professional way, delivering high performance and net promoter score
- Meeting all required deadlines
- Trained by process experts to handle escalation
- Also acting as a subject matter expert for the team and coaching new hires during on job learning phase.
Technical Advisor
Vodafone UK Services PVT.LTD
08.2018 - 08.2021
- Working as a technical advisor and helping clients resolve issues with calls, data and texts
- Troubleshooting issues related to poor network coverage and phone malfunctions
- Managing a good net promoter score and delivering high performance
- Achieving all the given targets like TNPS, AHT & quality
- Helping new advisors to come up the learning curve by hosting timely trainings.
Associate Ops (Central Baggage Officer)
WNS Westfield
04.2015 - 10.2016
- Working for one of the biggest airlines Air Canada and helping customers in seamless transition of their luggage from one destination to another
- Reporting lost luggage, and providing follow ups for bag tracking and delivery
- Approving customer refunds for lost baggage claims
- Handling escalation calls and emails
- Meeting all targets, deadlines and delivering high performance consistently.
Education
Bachelors degree in Commerce -
Arihant College of Arts, Commerce & Science
Higher secondary certificate (HSC) - undefined
SM Choksey Junior College
Secondary School Certificate (SSC) - undefined
S.D Katariya High School
Skills
- Organization and Time Management
- Experienced in Salesforce, Quickbooks, ADP Workforce now, Jira & Confluence
- Written Communication
- Microsoft Office
- Troubleshooting and Research skills
- Knowledge of Fair Labor Standard Act (US) and UK payroll and tax system (HMRC)
- Analytical and Critical Thinking
- Multitasking Abilities
- Customer Relations
- Attention to Detail
Timeline
Senior Global Payroll Support Specialist
Rippling
04.2023 - Current
US Payroll Support Specialist
Rippling
03.2022 - 03.2023
Payroll client services
ADP PVT.LTD
03.2022 - 12.2021
Technical Advisor
Vodafone UK Services PVT.LTD
08.2018 - 08.2021
Associate Ops (Central Baggage Officer)
WNS Westfield
04.2015 - 10.2016
Bachelors degree in Commerce -
Arihant College of Arts, Commerce & Science
Higher secondary certificate (HSC) - undefined
SM Choksey Junior College
Secondary School Certificate (SSC) - undefined
S.D Katariya High School
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<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited