Pragathi J
Group Team Lead
Bangalore
Summary
I am eager to grow professionally and believe this company provides an excellent platform to enhance my skills. I seek a responsible and challenging position where I can learn new technologies and skills, utilize my existing knowledge, and continually improve to excel within your organization.
Overview
6
6
years of professional experience
Work History
Process Lead
Cogent
01.2022 - Current
Roles and Responsibilities:
- Managing a team of customer Service Representatives
- Monitoring performance metrics
- Meeting monthly KRA
- Taking care of Shrinkage correction
- Auditing calls to improve quality
- Managing employee attendance and salary payouts
- Updating login hours
- Taking escalation calls.
- Agent training and mentorship
Team Lead
FSL (First Source Limited)
01.2018 - 01.2022
Roles and Responsibilities:
- Handling premium Que- card hotlisting department
- Monitoring the Team Performance
- Interacting and Motivating the Team
- Achieving the Process targets
- Monitoring calls and providing coaching and feedbacks
- Maintaining performance reports,
- Motivating employees to grow their career
- Understanding employee strengths and weaknesses.
Customer Support Office
HGS (Hinduja Global Solution)
1 2016 - 1 2018
Roles and Responsibilities:
- Handling home loan department
- Retention campaign
- Verification of home loan.
Education
B.Com -
Govt. First Grade College K R Puram
2016
XII th -
Bharatiya Vidyanikethan College(BVNHS)
X th -
Bharatiya Vidyanikethan High School(BVNHS)
Skills
- Expertise in accounts & MS Office
- Ability to communicate fluently in English, Hindi, Kannada
- Ability to co-operate and co-ordinate in a group
- Ability to learn new things and take initiatives
Personal Information
- Father's Name: Jagannath Prasad
- Mother's Name: Soniya Devi
- Date of Birth: 06/08/1994
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the information furnished above is correct to the best of my knowledge.
Timeline
Process Lead
Cogent
01.2022 - Current
Team Lead
FSL (First Source Limited)
01.2018 - 01.2022
Customer Support Office
HGS (Hinduja Global Solution)
1 2016 - 1 2018
B.Com -
Govt. First Grade College K R Puram
XII th -
Bharatiya Vidyanikethan College(BVNHS)
X th -
Bharatiya Vidyanikethan High School(BVNHS)
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