Pragya Singh
Customer Care Associate — US Chat Process
Noida
Summary
Highly motivated and goal-oriented graduate with a strong foundation in Mathematics and customer service experience. Seeking to start a career in Sales as a fresher, eager to learn consultative selling techniques, develop client relationships, and contribute to achieving organizational sales targets.
Overview
2
2
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Care Associate — US Chat Process
IEnergizer
09.2023 - Current
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Maintained good call control to quickly uncover questions and keep call times low.
- Resolved service failures, coordinated return appointments and executed referrals to specialists.
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
- Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Served as a subject matter expert for product-related inquiries, providing accurate information to customers quickly and efficiently.
- Identified crisis calls and arranged for emergency assistance to resolve important problems.
- andled 40+ customer chats daily with 90%+ CSAT score, ensuring high-quality issue resolution.
Business Development Executive (Internship)
Webultrasolution
05.2023 - 09.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Education
B.Sc. (Hons.) - Mathematics
Dayalbagh Education Institute
07.2022
Intermediate (Class XII) - undefined
Dayalbagh Education Institute
07.2019
High School (Class X) - undefined
Dayalbagh Education Institute
07.2017
Skills
- Sales Communication & Active Listening
- Lead Generation & Prospecting
- Customer Relationship Management (CRM)
- Negotiation & Persuasion
- Objection Handling & Closing Deals
- Problem-Solving & Conflict Resolution
- Time Management & Multitasking
- MS Excel & Google Sheets
- Team Collaboration & Adaptability
- Goal-Oriented & Self-Motivate
Certification
Customer Service Fundamentals – Coursera
Accomplishments
- Awarded Top 5 Performer in Customer Support Role (2023).
- Reduced response time in customer support by 15% through improved templates.
- Consistently maintained high performance in teamwork and communication-based tasks.
Timeline
Customer Care Associate — US Chat Process
IEnergizer
09.2023 - Current
Business Development Executive (Internship)
Webultrasolution
05.2023 - 09.2023
Intermediate (Class XII) - undefined
Dayalbagh Education Institute
High School (Class X) - undefined
Dayalbagh Education Institute
B.Sc. (Hons.) - Mathematics
Dayalbagh Education Institute
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