Cooking
Pragya Sinha
Customer Service Associate
New Delhi
Summary
Proven Senior Process Associate at IGT with a track record of enhancing efficiency and customer satisfaction. Skilled in problem-solving and teamwork, adept at driving sales and improving safety protocols. Achieved consistent sales targets and reduced operational downtime, demonstrating strong decision-making and communication abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Process Associate
IGT
02.2023 - 11.2024
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Sales Associate
Policy Bazaar
09.2021 - 10.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Turn Around Cordinator
Aisats
11.2019 - 07.2020
- Improved safety performance with thorough risk assessments and adherence to safety protocols during turnarounds.
- Conducted post-turnaround evaluations, identifying areas for improvement and implementing corrective action plans accordingly.
Education
Bachelor Of Commerce -
PGDAV COLLEGE DELHI UNIVERSITY
New Delhi , India 09.2021
Skills
Verbal and written communication
Certification
Star performer of the quarter
Interests
Timeline
Senior Process Associate
IGT
02.2023 - 11.2024
Sales Associate
Policy Bazaar
09.2021 - 10.2022
Turn Around Cordinator
Aisats
11.2019 - 07.2020
Star performer of the quarter
Bachelor Of Commerce -
PGDAV COLLEGE DELHI UNIVERSITY
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