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Pragya Tiwari
Quality Analyst
Kanpur,India
Summary
To seek and maintain full-time position that offers professional challenges by utilizing interpersonal skills, excellent time management and problem-solving skills.
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology to reduce errors to increase quality. Dedicated to analyze and resolve defects.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Quality Analyst
Redmil Business Mall
Kanpur, Uttar Pradesh
10.2021 - Current
- Developed and maintained quality assurance procedure documentation
- Listen Call Everyday and Giving proper feedback To Agents
- Improve the Call taking procedure of the Agents
- Create proper pitch which Agents have to follow
- Listen repeat caller Feedback
Customer Service Executive
Redmil Business Mall
Kanpur, Uttar Pradesh
07.2021 - 10.2021
- Evaluated interactions between associates and customers to assess personnel performance.
- Described product and service details to customers to provide information on benefits and advantages.
- Answered customer telephone calls promptly to avoid on-hold wait times.
HR Intern
Tareeqa Global Solution Pvt Ltd
Kanpur, Uttar Pradesh
02.2019 - 11.2019
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Worked with team to coordinate company events.
- Created and updated tracking spreadsheets using MS Excel.
- Answered phone and performed clerical duties to assist human resources department.
Education
Master Of Business Administration - Human Resource And International Business
AKTU University
Lucknow 08.2019 - 06.2021
Bachelor Of Arts - Sociology
CSJM University
Kanpur 06.2016 - 07.2019
Intermediate - Science Education
SJ Education Center
Kanpur 08.2014 - 05.2016
Skills
Communication abilities
Certification
Course on Computer Concepts
Interests
Timeline
Quality Analyst
Redmil Business Mall
10.2021 - Current
Customer Service Executive
Redmil Business Mall
07.2021 - 10.2021
Course on Computer Concepts
04-2020
Master Of Business Administration - Human Resource And International Business
AKTU University
08.2019 - 06.2021
HR Intern
Tareeqa Global Solution Pvt Ltd
02.2019 - 11.2019
Bachelor Of Arts - Sociology
CSJM University
06.2016 - 07.2019
Intermediate - Science Education
SJ Education Center
08.2014 - 05.2016
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