PRAHALLADA HG
Bengaluru,KA
Summary
To seek responsibility and work enthusiastically as a team member in a lively work environment that will provide me with opportunities to contribute towards the Organization's vision and my career growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Support Engineer
NTT DATA PVT LTD
12.2018 - Current
- Responsible for the installation, support and management of network technologies operating in24x7 business environments.
- Responding to client questions via telephone calls, emails and correspondence, interacting with Customers to determine their needs.
- Mounting and Configuring the router and switch in customers place and in data centers.
- Resolving the IO port and IP phone issues in customers place, Commissioning new ISP Links to customers.
- Provide first-level telephone support to end users identifying, diagnosing, and resolving network Problems.
- Installing operating system patches and installing software's in customer system.
- Installing the modems, poe devices, and converters in customer place.
- Coordinating with isp providers for link down cases, shifting cases and commissioning cases.
- Network devices migration activity support in Data centers.
- Managing day to day IT operations in customer regional office.
- Escalation handling, participating in a conference call and coordinating with other local team to resolve the issue.
- Regular meeting with leadership team to address the IT concerns.
- Coordinating with other vendor for banking software related issues, user group issues.
- Upgradation of cisco router and switches in customer place.
- Coordinating with network L2 teams for routing and configuration issues in network devices and DC support to L3 Engineers.
- NOC support in a 24/7 Environment.
Education
DIPLOMA - COMPUTER SCEINCE AND ENGINEERING
SAHYADRI POLYTECHNIC THIRTHAHALLI
THIRTHAHALLI05.2012
SSLC -
GOVERNMENT HIGH SCHOOL GUDDEKERI
GUDDEKERI05.2007
Skills
- Incident Management
- NOC support
- Data Center support
- Ethical hacking
Certification
1.HTML and CSS - Zee Institute of Creative Arts
2.Certified Information Security Auditor - Hacker School
3.Web App Penetration Testing - Cybrary.it
Languages
kannada
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Additional Information
Technical skills
1.Operating systems - windows , kali linux
2.Tools - burpsuite , nmap
3.Coding - HTML , CSS
Date:
Place :
Timeline
Network Support Engineer
NTT DATA PVT LTD
12.2018 - Current
DIPLOMA - COMPUTER SCEINCE AND ENGINEERING
SAHYADRI POLYTECHNIC THIRTHAHALLI
SSLC -
GOVERNMENT HIGH SCHOOL GUDDEKERI
1.HTML and CSS - Zee Institute of Creative Arts
2.Certified Information Security Auditor - Hacker School
3.Web App Penetration Testing - Cybrary.it
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