Prajeesh Kumar. K
Summary
A dedicated professional with a proven ability to deliver exceptional customer service and operational excellence. I am adept at managing stakeholder inquiries, resolving complaints, and investigating complex issues to ensure a smooth and accurate delivery of products and services. My experience includes identifying opportunities for process improvement, which has led to increased efficiency and better outcomes for both customers and the organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Analyst - Collections and Recoveries
CommBank
08.2023 - Current
- Demonstrated strong financial analysis skills in evaluating complex customer financial situations and managing delinquent MasterCard and Home Loan accounts, crafting customized payment solutions using analytical and problem-solving skills.
- Reviewed home loan applications with a comprehensive understanding of customer requests within agreed turnaround times, ensuring accurate and timely online submissions.
- Displayed excellent communication and problem-solving skills in high-pressure situations, providing timely and appropriate assistance to customers.
- Maintained an impeccable regulatory compliance record, showcasing in-depth knowledge of financial regulations pertinent to processes.
- Worked both independently and collaboratively to meet deadlines, showcasing the adaptability required in the role.
Education
Bachelor of Commerce - BCom, Cooperation
University of Calicut
04.2020
Diploma - Indian and Foreign Accounting
GTEC Computer Education
06.2018
Plus Two -
Kerala Board of Higher Secondary Education
04-2017
SSLC -
Kerala Board of Public Examination
05-2015
Skills
- Customer Service Excellence
- Regulatory Compliance
- Interpersonal Skills
- Communication Skills
- Technical Proficiency
- Team Building
- Time Management & Adaptability
- MS Office & Banking Software
- Decision-Making
- Problem Solving
Websites
Accomplishments
- Best Performer Award (Customer Service Direct, 2024): Recognized for outstanding performance within the Customer Service Direct team.
- Customer Compliment Award (Customer Service Direct, 2024): Acknowledged for consistently receiving high praise and positive feedback from customers.
Certification
- Tally ERP 9
- Peachtree Accounting Certification
- QuickBooks Certified User
- Microsoft Office Specialist (MOS)
Languages
English: Fluent in both written and spoken English
Malayalam: Native proficiency
Tamil: Proficient
Timeline
Associate Analyst - Collections and Recoveries
CommBank
08.2023 - Current
Diploma - Indian and Foreign Accounting
GTEC Computer Education
Bachelor of Commerce - BCom, Cooperation
University of Calicut
Plus Two -
Kerala Board of Higher Secondary Education
SSLC -
Kerala Board of Public Examination
Hobbies and Interests
- Creative Pursuits: Singing and exploring creative expression through music
- Intellectual Engagement: Avid reader with a wide range of interests.
- Community Involvement: Passionate about volunteering and helping others.
- Exploration: Enjoy driving and exploring new places.