Vartika Singh
Analyst
Delhi
Summary
Experienced professional with 5+ years in Mortgage Operations, Credit Risk Management, Customer Service, and Business Development within E-Learning and Financial Services. Demonstrated expertise in process improvement, risk mitigation, fraud prevention, stakeholder engagement, and compliance frameworks.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Business Solution Recoveries Analyst
NAB Innovation Centre India
06.2023 - Current
- Support customers experiencing vulnerability and financial hardship by guiding them through suitable recovery pathways.
- Manage complex files requiring debt recovery transferred from other NAB Assist teams.
- Complete initial file assessments and prepare documentation for customers approved for ongoing management.
- Collate and organize customer documentation, investigate case history, and analyze the reason for referral.
- Create or reassess provisions for defaulting customers to secure the bank against potential future losses.
- Contribute to the bank's capital adequacy by helping maintain sufficient asset reserves to cover unexpected losses.
- Maintain compliance with risk protocols and internal standards to uphold service quality and integrity.
Digital Document Analyst
NAB Innovation Centre India
09.2022 - 06.2023
- Prepared and published loan documents for business lending customers.
- Validated information across systems to ensure accuracy in loan contracts.
- Managed urgent settlements and ensured timely document generation.
- Coordinated communication between bankers and internal teams for escalated cases.
- Maintained high accuracy rates and adhered to SLA & TAT standards.
- Trained colleagues on escalation management.
Collateral Analyst
Better.com (BMTG Advisors India Pvt. Ltd.)
03.2021 - 03.2022
- Reviewed documentation for compliance with policies.
- Coordinated with U.S. agencies for document updates.
- Performed due diligence and assessed financial risks.
- Ensured compliance with SLAs in a high-volume environment.
Training Consultant
SkillCircle
01.2020 - 06.2020
- Drove sales and marketing initiatives.
- Implemented new marketing strategies to reach target audience.
Learning Consultant
Great Learning
06.2019 - 01.2020
- Managed lead generation to onboarding process.
- Handled customer escalations and ensured quick resolutions.
Client Service Manager (Internship)
Reniso Private Limited
05.2018 - 07.2018
- Acted as SPOC for client servicing.
- Ensured team alignment to client requests.
Education
MBA - Marketing & Finance
Institute of Public Enterprise
BBA - undefined
Jagan Institute of Management Studies
Rohini, Delhi12th Standard - undefined
Hansraj Model School
10th Standard - undefined
Holy Child Senior Secondary School
Skills
- Escalation Management
- Risk & Compliance Management
- Customer Service Excellence
- Decision-Making Support
- Document Analysis
- Quality Assurance
Websites
Certification
CQIB Certified (Chartered Banker), FINSIA
Extracurricular Activities
Headed Cultural Club Society in Graduation Participated in State-level Gymnastics Tournaments Awarded for Best Prototype on Waste Management
Timeline
Business Solution Recoveries Analyst
NAB Innovation Centre India
06.2023 - Current
Digital Document Analyst
NAB Innovation Centre India
09.2022 - 06.2023
Collateral Analyst
Better.com (BMTG Advisors India Pvt. Ltd.)
03.2021 - 03.2022
Training Consultant
SkillCircle
01.2020 - 06.2020
Learning Consultant
Great Learning
06.2019 - 01.2020
Client Service Manager (Internship)
Reniso Private Limited
05.2018 - 07.2018
BBA - undefined
Jagan Institute of Management Studies
12th Standard - undefined
Hansraj Model School
10th Standard - undefined
Holy Child Senior Secondary School
MBA - Marketing & Finance
Institute of Public Enterprise
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