Summary
Overview
Work History
Education
Skills
Websites
Certification
Extra Curricular Activities
Interests
Personal Information
Software
Timeline
Generic

Prajwal Shet

CCNP Trainee
Udupi

Summary

Experienced IT professional with a strong background in technical support and a growing focus on networking technologies. Demonstrated track record of efficiently resolving technical issues and providing top-notch customer service in high-pressure settings. Currently undergoing CCNP training and building advanced networking skills (routing, switching, WAN technologies) to transition into roles like Network Engineer or Network Administrator.

Overview

2
2
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Support Engineer

Glowtouch Technologies
07.2023 - 07.2024
  • Resolved client connectivity and service issues related to cPanel, DNS, and email systems, improving ticket resolution times and user experience.
  • Provided Tier 1 technical support for networking issues, including domain resolution failures, email routing, and firewall-related access problems.
  • Diagnosed and escalated WAN/LAN connectivity issues, DNS misconfigurations, SSL errors, and IP blacklisting affecting customer websites, and email delivery.
  • Assisted with basic network diagnostics, such as traceroute, ping, and DNS lookups, to troubleshoot external reachability and latency complaints.

Junior Support Engineer

Diya Systems (Glowtouch)
05.2022 - 04.2023
  • Improved customer satisfaction by consistently resolving support tickets in a timely and accurate manner across web hosting, email, and DNS-related issues.
  • Delivered Tier 1 support to multiple clients simultaneously in a 24/7 high-availability environment, often working extended shifts to accommodate global time zones.
  • Logged, documented, and tracked technical issues and resolutions using internal ticketing systems to maintain accurate service histories, and identify recurring patterns.

Education

BCA - Computer And Information Systems

Gfgc, Thenkanidiyur
Udupi, Karnataka
04.2001 -

PUC - Computer Science

Mahatma Gandhi Memorial College
Udupi, Karnataka
04.2001 -

SSLC -

Sri Anantheshwara Eng Med High School
Udupi, Karnataka
04.2001 -

Skills

    ⚙️ NETWORKING SKILLS

    ► Network Fundamentals:

    Network types, OSI model, subnetting, IP addressing, TCP/IP

    ► Protocols:

    ARP, DNS, DHCP, HTTP/S, FTP, Telnet, SSH

    TCP/UDP usage in real-world applications

    ► Routing Protocols:

    Static Routing, Default Routing

    Dynamic Routing: RIP, EIGRP, OSPF (packet types, elections, neighbors)

    ► Switching Technologies:

    VLAN, STP, VTP, DTP

    Port states and trunking protocols

    ► Tools & Labs:

    Cisco Packet Tracer, GNS3, EVE-NG Wireshark, PuTTY, MobaXterm

Certification

Aviatrix Certified Engineer(ACE)

Extra Curricular Activities

Spending time with Virtual Machines, AWS Static Website creation and hosting through AWS Participation in Soft Skill Training.


Designing and testing network topologies (star, mesh, hybrid, etc.) in simulated environments like Cisco Packet Tracer and GNS3 to gain hands-on experience with routing, switching, and troubleshooting.

Interests

Exercising, gym

Watching Movies & Series
Exploring about Technology

Personal Information

  • Father's Name: Kamalaksha Shet
  • Mother's Name: Asha K Shet
  • Date of Birth: 01/29/00
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried
  • Religion: Hindu

Software

Packet Tracer, GNS3, MobaXterm, Putty

Timeline

Support Engineer

Glowtouch Technologies
07.2023 - 07.2024

Junior Support Engineer

Diya Systems (Glowtouch)
05.2022 - 04.2023

BCA - Computer And Information Systems

Gfgc, Thenkanidiyur
04.2001 -

PUC - Computer Science

Mahatma Gandhi Memorial College
04.2001 -

SSLC -

Sri Anantheshwara Eng Med High School
04.2001 -

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Prajwal ShetCCNP Trainee