Prajyot Pednekar
Mumbai
Summary
Dynamic Front Office Manager at Hilton Garden Inn Birmingham, recognized as 'The Unsung Hero of the Year 2023'. Expert in customer service and event management, with a proven ability to resolve complex issues and lead teams effectively. Achieved multiple awards, showcasing a commitment to excellence and a positive attitude in high-pressure environments.
Overview
3
3
Languages
21
21
years of post-secondary education
8
8
years of professional experience
Work History
Growth
Hilton Garden Inn Birmingham
Birmingham
05.2023 - 05.2026
- Advanced to front office manager in January 2025, leading front desk operations.
- Supervised team operations since January 2024, ensuring smooth workflow and productivity.
- Implemented innovative ideas and solutions, improving team performance and achieving positive outcomes.
- Collaborated with diverse coworkers to address product and service issues, facilitating goal accomplishment.
- Worked overnight as night auditor, ensuring accurate financial reporting.
- Completed day-to-day duties accurately and efficiently.
Front Office Manager
Hilton Garden Inn Birmingham
Birmingham
01.2025 - 05.2026
- Facilitated smooth check-ins and check-outs to enhance guest experience
- Managed team to ensure efficient operations
- Addressed and resolved guest complaints to ensure comfort and satisfaction
- Ensured guest comfort and satisfaction throughout visit
- Cultivated positive guest relations to foster loyalty and satisfaction
- Preparing Staff Rosters and Ensuring Adequate Coverage of All Shifts
- Handling Responsibilities of Audit and preparing daily reports and updates
- Coordinating with all the departments including Front Office, Conference and Events, Housekeeping, Bar and Kitchen
- Oversaw planning and execution of conference activities
- Managed bar operations during late night events
- Fire Marshal Certified
- Food Allergens Level 2 Certified
- GDPR Certified
- Health and Safety Level 2 Certified
Achievements
Hilton Garden Inn Birmingham
Birmingham
05.2023 - 05.2026
- Earned Hotelier of the Month for August 2023 for outstanding service and dedication
- Received 'Unsung Hero of the Year 2023' award from HGI for consistent performance and commitment to team goals
- Earned recognition through nomination for VALOR Hospitality Awards throughout the UK in 2024
- Earned recognition through nomination for Birmingham Hospitality Association Awards in 2024
Front Office Supervisor
Hilton Garden Inn Birmingham
Birmingham
01.2024 - 01.2025
- Maintaining Smooth day-to-day Front Office Operations including Check-ins and check-outs
- Trained new employees on system, customer service standards, and company policies, contributing to team readiness
- Overseeing payments, verifying bills' accuracy and handling cash procedures
- Reporting daily updates to the team and Managers
- Addressed escalated issues to ensure customer satisfaction and retention.
- Maintained front office standards to provide a professional and welcoming environment for guests.
Night Auditor
Hilton Garden Inn Birmingham
Birmingham
05.2023 - 01.2024
- Ensuring Accurate closure of the day's business and rolling the system to the next day
- Ensured accurate closure of daily business and rolled system forward
- Identified and corrected discrepancies in financial records to maintain integrity
- Emailing Audit Reports to the Management
- Compiled and sent detailed audit reports to management, ensuring clarity and accuracy.
- Managed emergency incidents overnight to maintain operational continuity and safety.
- Facilitated smooth early breakfast service to enhance guest satisfaction and experience.
Front Office Associate
Hotel Sahara Star
09.2020 - 12.2022
- Worked as front office associate
- Coordinated incoming and outgoing correspondence to ensure timely communication
- Guest interaction
- Engaged with guests to enhance their experience
- Scheduled meetings, events, and conferences to optimize time management and resource allocation
- Managed various hotel events to enhance guest experience and operational efficiency
- Executed data entry tasks to maintain accurate records
Sales Executive
Sanjiti Infotech
Mumbai
05.2018 - 07.2020
- Taking care of the sales of security surveillance product like cctv camera and GPS
- Managed sales of security surveillance products, including CCTV cameras and GPS systems.
- Managed new customer inquiries to facilitate sales opportunities. and converting them into sales
- Resolving queries and providing solutions to clients in person and on call
- Focused on managing daily operations to improve efficiency. on inbound as well as outbound process of the company
- Resolved customer complaints about sold products
- Main focus on inbound as well as outbound processes of the company
- Politely answering customer complaint regarding the product sold
- Coordinated product releases to support customer inquiries
Education
MSc - Global meeting and event management
University College Birmingham
Birmingham , UK 02.2023 - 12.2024
Masters in Commerce -
NSS College Mumbai
Mumbai 09.2018 - 12.2020
PG - Digital Marketing
Regenesys Business School
Mumbai 01.2019 - 12.2019
Bachelor of Commerce -
NSS College Mumbai
Mumbai 06.2015 - 12.2018
Higher Secondary Certificate -
R.Jhunjhunwala College
Mumbai 06.2010 - 12.2012
Secondary School Certificate -
St. Xavier's High School
Mumbai 05.2001 - 12.2010
Skills
- Budget Management
- Conference Coordination
- Event Planning
- IT proficiency
- Microsoft Office 365
- Customer Service
- Problem Solving
- Crisis management
- Leadership
- Time Management
- Pressure handling
- Flexible Scheduling
- Adaptability to Shifts
- Guest-Focused Approach
Growth - Hotel Hilton Garden Inn
- Night Auditor, 05/01/23
- Supervisor, 01/01/24
- Front Office Manager, 01/01/25
Personal Information
- Date of Birth: 05/20/94
- Nationality: Indian
Disclaimer
I Prajyot Pednekar, hereby declare that above information is true and correct to best of my knowledge.
Achievements - Hotel Hilton Garden Inn Birmingham
- Night Auditor, 05/01/23
- Supervisor, 01/01/24
- Front Office Manager, 01/01/25
Activities
- Night Auditor, 05/01/23
- Supervisor, 01/01/24
- Front Office Manager, 01/01/25
Languages
English
First Language
Hindi
Beginner
A1
Marathi
Beginner
A1
Timeline
Front Office Manager
Hilton Garden Inn Birmingham
01.2025 - 05.2026
Front Office Supervisor
Hilton Garden Inn Birmingham
01.2024 - 01.2025
Growth
Hilton Garden Inn Birmingham
05.2023 - 05.2026
Achievements
Hilton Garden Inn Birmingham
05.2023 - 05.2026
Night Auditor
Hilton Garden Inn Birmingham
05.2023 - 01.2024
MSc - Global meeting and event management
University College Birmingham
02.2023 - 12.2024
Front Office Associate
Hotel Sahara Star
09.2020 - 12.2022
PG - Digital Marketing
Regenesys Business School
01.2019 - 12.2019
Masters in Commerce -
NSS College Mumbai
09.2018 - 12.2020
Sales Executive
Sanjiti Infotech
05.2018 - 07.2020
Bachelor of Commerce -
NSS College Mumbai
06.2015 - 12.2018
Higher Secondary Certificate -
R.Jhunjhunwala College
06.2010 - 12.2012
Secondary School Certificate -
St. Xavier's High School
05.2001 - 12.2010