Prakash Doddipatla
Amalapuram,Andhra Pradesh
Summary
Service-oriented Customer Support Representative with 1+ years of experience in contact center operations talking to customers over e-mail, online chat to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
2
2
years of professional experience
Work History
Customer Support Representative
Concentrix Daksh India Pvt. Ltd
2022.06 - 2023.06
- Worked for an International process- UBER and customers like Uber- Drivers, Riders, Eaters and Delivery partners in Australia region with quality assistance through emails by solving their issues in an effective manner and by verifying their documents by doing 18 DPH.
- Worked as bridge between the company and the customers to achieve high customer satisfaction rates providing optimal customer service and achieved CSAT score atleast 92% and QA 98.5% and won star awards for my contribution.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Initiated proactive follow-ups with clients by raising JIRA tickets to ensure their needs were met after initial interactions.
- Expertize in using applications- like ZIMBRA, Doc Approver, BLISS.
Senior Customer Support Representative
Concentrix Daksh Indivisakhaa Pvt. Ltd
2023.06 - 2023.10
- I have given assistance for new folks and fulfilled the needs of the organization as an Interim SME, after span of 1 year.
- Performed deep dive analysis related to customer satisfaction (CSAT).
- I have given innovative ideas related to Refund policy which helps to give the customers fast and reliable experience.
- Analyzed support metrics, identifying areas for improvement in both individual performance and team-wide operations.
Customer Support Representative
24-7 Intouch India Pvt. Ltd
2023.10 - Current
- Provided exceptional customer service to Walmart customers in US and UK regions.
- Implemented time-saving techniques that allowed more efficient handling of high chat volumes during peak periods.
- Managed order related concerns, tracking shipments, processing returns and refunds and upholding policy compliance.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
Education
SSC -
Bhashyam High School
Kakinada, India03.2017
Intermediate - MPC
Balu Best Junior College
Amalapuram, India03.2019
B. Com - Computers
Acharya Nagarjuna University
Guntur, India09.2025
Skills
- Customer service excellence and Complaint handling.
- Analytical skills to work under pressure and rotational.
- Proactive in identifying the key issues and finding solutions.
- Ability to handle client calls and assisting the production as per business requirements.
- Good knowledge on Excel, Word, Google sheets, Power BI.
HOBBIES
- Travelling
- Photography
- Cooking
Languages
Telugu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Elementary (A2)
DECLARATION
I hereby declare that the above stated particulars are true to the best of my knowledge, and I'm soley responsible for any discrepancies observed.
Timeline
Customer Support Representative
24-7 Intouch India Pvt. Ltd
2023.10 - Current
Senior Customer Support Representative
Concentrix Daksh Indivisakhaa Pvt. Ltd
2023.06 - 2023.10
Customer Support Representative
Concentrix Daksh India Pvt. Ltd
2022.06 - 2023.06
SSC -
Bhashyam High School
Intermediate - MPC
Balu Best Junior College
B. Com - Computers
Acharya Nagarjuna University
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