Prakash Gaud

• Managing escalations from Premier, Premier Plus & Premier Elite customers.
• Troubleshooting and re-producing problem to internal development sources to find the root cause solution.
• As our team is top most escalation, find the root cause and work with dev to provide workaround or report as a bug.
• Working with JIRA, Confluence, ELK, Linux, AWS (S3, DynamoDB), MySQL, Python & PHP for troubleshooting customer escalation.
• Mentoring new buddies in the team for the troubleshooting.

Client: KPN Netherlands (Telecom Industry) - June 2020 to Present

• Handling Mediation activities (Coding in Perl, Python, PHP, Shell Scripting; Testing; Application monitoring, Operations, Production Support) in a Agile + DevOps team.
• Working with Agile team, responsible for handling mediation operations between various upstream and downstream.

Client: Credit-Suisse (Investment Banking) - Feb 2019 to May 2020

• Production support for TCAP Tools of Credit Suisse worldwide.
• Handled incidents and RFCs reported by various other teams.
• Maintained and supported CS in house Perl CGI based Global Inventory-Compliance management-Reporting tool and constantly providing all new features requirements.
• Worked for production support of Credit Suisse's security tools - Skybox Firewal Assurance & Compliance Auditor, Rebasoft NAC, LockPath Keylight.
• Carried out monthly Network Security audit reports (TPA) for Credit Suisse Security devices.
• Written scripts required for Automation as per the requirements in Per/Python/Shell/PHP.
• Applications supported/maintained: SevOne, Skybox Firewal Assurance & Compliance Auditor, Rebasoft NAC, LockPath Keylight, GNITS.

Developer - Nov 2015 to Feb 2019

• Developed and maintained backend systems, created UI and written monitoring scripts for cloud-based datacenter monitoring tool using Perl, Python, PHP and Shell Scripting.
• On premises hybrid cloud (eNlight 360) development and worked for its integration with public and private clouds like AWS, Azure and GCP using Python APIs.
• Training and support for cloud based tools, troubleshooting all environment issues and client escalations.
• Developed Banner grabbing feature using Perl backend and PHP and JavaScript frontend for online website vulnerability scanner tool - MTvScan.
• Developed JBoss and Tomcat server-monitoring using shell-scripts, PHP and Jolokia.
• Developed Active-Directory and Exchange servers monitoring using WMI and PHP Scripts.
• Researched on OpenSsource Security (OSSEC) and implemented the same into in house Datacenter Management and monitoring tool – eMagic, to analyze the logs and SIEM purpose.
• Researched about LDAP/AD authentication and implemented SSO (Single Sign On) for ESDS.
• Operating System: Windows, Ubuntu, RHEL.
• Virtual Machine Tools: VMWARE, Citrix XenSever, Hyper-V, Oracle Virtual Box.
• Development frameworks: PHP CodeIgnitor.
• Tools: WireShark, Burp suite, Paros, Metasploit, Exploit DB.

Implementation Engineer - Jul 2015 to Nov 2015

• Responsible for delivering Datacentre Management and monitoring tool to customers.
• Worked as single-point-of-contact (SPOC) for after-sales training and live technical support for the end user organizations. Track record of highest satisfaction rating from the clients and got appreciation for my work.
• Handled RHEL server configurations like: SNMP, Static IP configuration, setting up the Crons, port opening on systems to be monitored and on Network devices.

• Involved in Web development using PHP, JavaScript, JQuery, HTML.
• Environment: Plain PHP & PHP (CodeIgniter).