Prakash K
Bengaluru
Summary
Results-driven Senior Operations Analyst with over 2.5 years of experience in loan processing and deal setup at NatWest Bank. Proven expertise in the Loan IQ system and applications such as Nexus, Nucleus, Datanet, Intelimatch, and RMP. Demonstrates a strong track record of enhancing operational efficiency and improving customer satisfaction while effectively mentoring teams. Exceptional communicator with a focus on managing complex loan lifecycles and building robust relationships with stakeholders.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Analyst
Natwest Group
Bengaluru
08.2023 - Current
- Proficient in loan processing and loan lifecycle management for various types of loans (syndicated and bilateral)
- Skilled in complex lending products and services such as loans, guarantees, standby letters of credit, letters of credit, and overdrafts.
- Persistently involved as a checker/approver of transactions such as rollovers, repayment, prepayment, and DSU amendments.
- Experienced in identifying root cause analysis, known for high attention to detail, and expertise in maintaining high levels of Right First Time (RFT) for both individual and team performance.
- Involved in end-to-end deal setup activities, from building the deal, facility, primaries, onboarding the client, setting up SSIs, amendments, to cancellation.
- Identified needs of customers promptly and efficiently.
- Developed training materials for end users.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Addressed customer inquiries with prompt responses.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operations Analyst
Natwest Group
Bengaluru
07.2022 - 08.2023
- Involved in loan processing, which includes rollovers, drawdowns, prepayment, and repayment.
- I took up additional work, such as tracking OD movements, increasing and decreasing schedules, DSU amendments, deal building, and LC bookings.
- Expertise in non-utilization fee, one-time fee, and LC fee.
- Being able to deliver the right outcomes to our clients and stakeholders.
- Good knowledge of reconciling nostro breaks and offsetting the entries in Intelimatch.
- Maintained up-to-date records of all transactions related to operational activities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
B.Com - Professional Studies
St Joseph's College of Commerce
Bengaluru01-2022
MSBA, 12th Grade
St Josephs PU College
Bengaluru01-2019
Skills
- Client management
- Agile thinking
- Performance monitoring
- Resolving complex issues
- Mentoring team members
- Collaboration and leadership
- Report preparation
- Stakeholder communication
Personal Skills and Strengths
- Enhanced verbal and written communication skills
- Proficient in multi-tasking
- Willing to accept responsibility
- Detail oriented
- Agile methodology
- Quick learner and adaptive
Affiliations
- Passionate about cricket and dedicated to fitness through regular gym workouts
- Music
- Aspiring to learn guitar
Accomplishments
- Have been consistently certified and recognized from senior managers for the good work that i have done
- Appreciated by clients and stakeholders for effectively resolving a critical case through collaborative efforts
- consistent top performer in the process
- known for quality work
Certification
- Completed online MOOCS course in Negotiations skills and stratergies.
- Certified in Corporate Accounting
Languages
Hindi
First Language
English
Advanced (C1)
C1
Tamil
Beginner
A1
Telugu
Beginner
A1
Timeline
Senior Analyst
Natwest Group
08.2023 - Current
Operations Analyst
Natwest Group
07.2022 - 08.2023
B.Com - Professional Studies
St Joseph's College of Commerce
MSBA, 12th Grade
St Josephs PU College
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