Prakash Kumar R
French Language Expert
Chennai
Summary
Language professional with strong command in French and English who have experience in Customer service and OTC, Accounts management. Strong attention to detail, problem-solving abilities, and proficiency in Order to Cash process
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
4
4
Languages
Work History
French Analyst (OTC)
HCL Technologies
05.2024 - Current
- Orders Creation and Management using ECC T-Codes VA01, VA02 etc.
- Customer relationship Management using Zendesk for mails and calls, SLAs and KPIs to be adhered.
- Handling the Europe portfolio which includes top strategic French speaking clients
- Collaboration with logistic teams for any delivery challenges and for sending packing lists to customers which includes goods carriage document, DN and BL.
- Improving internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for Customer service.
- Implementation of our self service portal to clients which includes frequent communication and guidance via Phone and Meetings.
- Accounts Management and Support for other OTC process like billing, AR whenever required to communicate with Customer, Sales and other internal teams.
Senior Analyst AR - French
Maersk GSC
08.2022 - 04.2024
- Good relationship with Customers and Stakeholders by communicating in French
- Account reconciliation, Well versed in using Financial T-codes of SAP, S4 like FBL5N, FPL9, FPE3 etc
- Account Handling and Management of over 200 customers
- Handled a difficult portfolio during software Migration
- Adherence to Finance and Collections Compliance for Quality purpose
- Regular Follow ups with clients via calls and mails using our CRM tool
- Listening to the queries of clients and acting accordingly
- Handled Inbound and Outbound calls of Quebec clients with high level French Verbal Proficiency and Communication
- Routing of Technical queries to proper Department.
French CSA agent
VCC India Pvt. Ltd.
01.2021 - 07.2022
- Handled Inbound and Outbound calls of Quebec clients with high level French Verbal Proficiency and Communication.
- Regular Follow ups with clients via calls and mails using our CRM tool
- The technical queries of the customers should be followed up with the technical team for proper troubleshooting
- Listening to the queries of clients and acting accordingly
Education
DELF B2 -
Alliance Française De Madras
12-2020
BE - Civil Engineering
Jeppiaar SRR Engineering College
Skills
MS Office
Google Sheets
SAP (ECC and S4)
Customer Relationship Management
Meeting Management
Creation of SOPs
Accomplishments
- 2024, HCL -Streamlined the customer service process for french customers and received positive customer satisfaction surveys for first time from the French customers
- 2023, Maersk 'Going the Extra Mile' Award for Best Performance during the first quarter.
- 2022, Successful software testing and migration as Business End User.
- 2021, Emerged as Top Performer for consecutive two months once moved to team after training at VCC India Pvt. Ltd.
- 2020, Scored 65% in DELF B2 Examination.
Expertise
Multilingual Communication, Customer service and Issue Resolution, Process Improvement and workflow optimization, Order Management systems, Finance Collections, Logistics.
Timeline
French Analyst (OTC)
HCL Technologies
05.2024 - Current
Senior Analyst AR - French
Maersk GSC
08.2022 - 04.2024
French CSA agent
VCC India Pvt. Ltd.
01.2021 - 07.2022
BE - Civil Engineering
Jeppiaar SRR Engineering College
DELF B2 -
Alliance Française De Madras