PRAKHAR GUPTA
Pune
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
5
5
years of professional experience
Work History
KEY ACCOUNT MANAGER
ZOOP.ONE
Pune
05.2023 - Current
- Managed a diverse portfolio of over 250 active customers, fostering strong relationships and driving revenue growth.
- Assessed upsell and cross-sell opportunities by analyzing customer behavior and preferences.
- Delivered comprehensive technical support to clients, resolving issues swiftly to enhance user experience.
- Implemented quarterly churn evaluations, developing strategies that promoted sustained customer loyalty.
- Supervised invoicing and reconciliation for postpaid clients, ensuring transparency with detailed consumption logs.
- Crafted innovative marketing strategies for new and existing products, maximizing campaign effectiveness.
- Analyzed data to generate insights for customers, optimizing product utilization and satisfaction.
- Monitored customer consumption patterns to identify business opportunities and ensure proactive engagement.
Accounts Receivable Associate
NIELSENIQ INDIA PVT. LTD.
Pune
12.2020 - 05.2023
- Managed and controlled a diverse client portfolio, including global giants like P&G, Coca-Cola, and Anheuser Busch, through regular reviews of delinquencies and payment trends
- Nurtured and maintained strong client relationships, prioritizing issue resolution and proactive communication
- Collaborated closely with the sales team to identify customer pain points, minimizing churn.
- Prepared monthly financial reports (Q-pack, Sales provision, Bad Debt Reports) and provided recommendations for uncollectible debt write-offs
- Coordinated with onshore leaders and clients to ensure optimal liquidity for the company
- Conducted risk analysis to establish collection targets and evaluate uncollectible accounts receivable in conjunction with the I2C Manager and Revenue Controllers
- Demonstrated full accountability for reducing delinquency in assigned accounts
- Conducted business on various portals, including ARIBA, TAULIA, TUNGSTEN, COUPA, and SALESFORCE
- Supported the Cash Applications team in invoice reconciliation and payment identification
- Served as a Process Trainer, providing guidance and mentorship to new employees, facilitating their seamless integration into the team
Education
Post Graduate Diploma in Management - International Finance, Corporate Accounting, Marketing, Branding, Project Management, Business Management, Team Management, Leadership
International School of Business & Media
Pune, India05.2023
Bachelor of Commerce - Accounting & Business Statistics
Kota Commerce College
Kota, India06.2017
Skills
- Customer success management
- Financial operations
- Revenue generation
- Data analysis
- Relationship management
- Cross-selling and upselling
- Microsoft Office proficiency
- Six Sigma White Belt
- Customer onboarding
- Technical support
- Risk assessment
- Problem solving
Accomplishments
- Being working as a KEY Account Manager, reduced Churn rate from 6% to 2.5% in 6 months.
- Represented Rajasthan Cricket Team at National Level as the Captain of U-14 & as a player in U-16 and U-14 teams.
- Drove comprehensive customer-centric initiatives, including change management, staff optimization, reputation protection, analytics platform utilization, customer advocacy, and innovative issue resolution, leading to enhanced client experiences and business growth.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Cricket
- Trekking
- Event Management
- Adventure Sports
- Travelling
Post Disbursal Document Solution | ZOOP.ONE
- Collaborated closely with the Product team to develop a pioneering PDD solution tailored for Auto finance clients. This involved streamlining the process of obtaining invoices by implementing OCR technology to extract vital details necessary for verification. The extracted dataset was then provided to customers, facilitating the automation of the auto finance process
- As a result of this initiative, successfully on-boarded 5 enterprise clients to the solution, leading to a substantial monthly revenue averaging Rs. 5,00,000. This project underscores my ability to innovate and deliver tangible business outcomes through cross-functional collaboration and technological implementation
Reduction in High Aged Past-due Invoices & Unapplied Cash | NielsenIQ
- Worked towards 180+ past due invoices by resolving the issues and getting the payments or generating the credits for those invoices and preventing them from entering Sales provision
- Working with clients to get the proper treatment for On account Cash by either refunding them or applying them against the correct invoices by reconciling the accounts
- Managed high profile clients for all the regions globally to streamline the AR process
Timeline
KEY ACCOUNT MANAGER
ZOOP.ONE
05.2023 - Current
Accounts Receivable Associate
NIELSENIQ INDIA PVT. LTD.
12.2020 - 05.2023
Post Graduate Diploma in Management - International Finance, Corporate Accounting, Marketing, Branding, Project Management, Business Management, Team Management, Leadership
International School of Business & Media
Bachelor of Commerce - Accounting & Business Statistics
Kota Commerce College
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