Prakhar Khandelwal
Expansion || Real Estate || Operations
Gurgaon
Summary
Management professional with over 6 years of experience in operations, expansions, and strategic planning. Demonstrated ability to deliver results through effective process improvements and the development of innovative programs. A decisive leader focused on driving competitive growth and achieving organizational goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Central Operations and Expansion
IndiaGold
Gurgaon
04.2022 - Current
- Spearheading business expansion efforts and taking charge of new city's gold loan operations.
- Coordinating with key stakeholders to ensure smooth launch of operations in new city.
- Managing partner escalations and addressing operational requirements effectively.
- Leading and supervising team of customer retention specialists to execute strategies aimed at enhancing customer loyalty and reducing churn rates.
- Successfully achieved 30% reduction in churn rate and loan closing requests, resulting in improved loan AUM through implementation of effective retention initiatives.
- Analyzing customer data and market trends to identify areas for improvement and enhance customer satisfaction, ultimately increasing customer lifetime value.
- Developing and implementing operational SOPs while ensuring adherence to established processes and risk policies to enhance efficiency.
- Collaborating closely with Product team to integrate operational technology solutions effectively.
- Onboarding new vault partners to optimize vault costs, resulting in annual savings of 3.5 Crore.
- Overseeing entire loan servicing process to improve customer experience, particularly in areas of loan release and rebooking.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Launch and Expansion Manager
CarDekho
Gurgaon
04.2019 - 05.2022
- Leading expansion and project initiatives across multiple locations in India, with deep understanding of real estate market and market commercials.
- Successfully scaling up business expansion to 17 cities, establishing over 65 retail stores nationwide, along with 30 parking yards, warehouses, and refurbishment centers spanning approximately 13 lakh Sq.ft.
- Expanding Used Car B2C business to 10 new locations within span of 2 months.
- Benchmarking and implementing favorable lease agreements with zero lock-ins, zero-brokerage, 2-month security deposits, and comprehensive Scope of Work for landlords.
- Leading negotiations and executing lease agreements while providing support in marketing, operations, and store setup activities for franchisees.
- Achieving targeted number of retail store openings within 6 months in alignment with yearly business plan.
- Successfully renegotiating rents for properties under lock-in periods, resulting in up to 50% reductions and securing rent-free periods, which led to savings of 4.5 crore INR for FY2020-21 and 4 crore INR for FY2021-22.
- Effectively closing and settling properties without any financial deductions or litigation issues.
- Managing negotiations with landlords, including Due-Diligence, branding approvals, agreement execution, registration, and scope of work discussions for both landlord and company.
- Ensuring store launches are within budget, overseeing team hiring and training, driving process excellence, and analyzing competitors' strategies.
- Building strong relationships with key stakeholders, including landlords, developers, and authorities.
- Overseeing hiring process for on-role and off-role teams in retail stores and conducting comprehensive training cycles for new employees.
- Hired and trained staff to facilitate launch success and timeliness.
- Leveraged launch playbook to define and optimize processes.
Growth Lead- Expansion
Cars24
Gurgaon
03.2018 - 05.2019
- Successfully scaled up retail expansion across 9 states in India, establishing over 60 retail stores nationwide and setup 15 parking yards and 5 offices spanning various locations across country.
- Managed complete lifecycle of new store openings, including feasibility studies, location scouting, and signing of term sheets.
- Handled vendor management, and rental payment cycles with taxation, administration, legal closure, and maintenance work for new store locations.
- Collaborated with stakeholders to ensure effective store design, both internally and externally, aligning with branding guidelines and company design conceptualization.
- Conducted feasibility studies and analyzed market potential to identify suitable locations for new retail and commercial spaces.
- Managed vendor relationships, including negotiating contracts and maintaining ongoing communication for seamless operations.
- Worked closely with cross-functional teams to ensure smooth store operations and adherence to brand standards.
Operations Manager
PickMyLaundry
Gurgaon
01.2016 - 04.2018
- Oversee and manage daily operations of three hubs in Gurgaon, Noida, and Delhi, ensuring smooth pickup and drop-off processes.
- Successfully handle 500 shipments during weekends and 200 shipments during weekdays, ensuring efficient logistics operations.
- Plan lot allocation to vendors based on productivity, quality, and turnaround time (TAT) requirements.
- Conduct weekly training sessions for processing and logistics teams to enhance their skills and knowledge.
- Hire field executives for Delhi, Gurgaon, and Noida hubs to ensure sufficient bandwidth for operations.
- Monitor and track key performance indicators (KPIs) and targets to maintain hassle-free and reliable delivery service.
Education
B.Tech - Electrical Engineering
Poornima College of Engineering
Jaipur 07.2011 - 06.2015
Skills
Process Excellence
Certification
PRINCE2 AGILE Project Management Certification, Simplilearn, Credential ID- 2604626
Timeline
Central Operations and Expansion
IndiaGold
04.2022 - Current
PRINCE2 AGILE Project Management Certification, Simplilearn, Credential ID- 2604626
06-2021
Launch and Expansion Manager
CarDekho
04.2019 - 05.2022
Growth Lead- Expansion
Cars24
03.2018 - 05.2019
Operations Manager
PickMyLaundry
01.2016 - 04.2018
B.Tech - Electrical Engineering
Poornima College of Engineering
07.2011 - 06.2015
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