Prakhar Saxena
Lucknow
Summary
Technical Support Analyst with strong background in networking and data science. Demonstrated success in improving operational efficiency through targeted process enhancements. Skilled in delivering effective team training that drives performance and productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
HclTech
Lucknow
06.2024 - Current
- Monitored network performance, identifying potential issues for timely resolution.
- Provided technical support for network-related inquiries, enhancing service standards.
- Collaborated with team members to address complex technical challenges effectively.
- Delivered training sessions on product knowledge and customer service techniques.
- Coordinated onboarding programs for new hires, ensuring smooth transitions and integration.
- Trained new employees on procedures and safety protocols to promote operational efficiency.
- Implemented process improvements that boosted team productivity and operational effectiveness.
- Supervised daily operations, maintaining workflow continuity among team members.
Senior Executive
STARTEK Incorporation
Lucknow
04.2022 - 02.2024
- Streamlined operational processes by leading cross-functional teams to enhance efficiency.
- Collaborated with department heads to develop strategic initiatives that aligned with company goals.
- Analyzed workflow patterns to identify and address improvement areas within operations.
- Assisted sellers in account setup and optimization strategies to maximize performance.
- Provided technical assistance to sellers, resolving product inquiries, payment discrepancies, account suspensions, and order cancellations.
- Conducted onboarding sessions for new staff members on company policies and procedures.
Education
MBA - Data Science
Amity Universi
08-2027
Certificate - Data Science With Generative AI
Physics Wallah
11-2025
Diploma - O Level
NIELIT
01-2022
Bachelor in Commerce -
Lucknow University
Lucknow08-2021
Skills
- Data analysis
- Machine learning
- Technical support
- Project management
- Customer service
- Process improvement
- Team collaboration
- Onboarding training
- Incident management
- ITIL framework
- Troubleshooting and Diagnostics
- Ticketing systems
- Product training
Accomplishments
- Best performer in Startek
- Star performer at HCLTech
- Work as a shift lead and process trainer at HCLTech
Certification
- Data science with generative AI
- Advanced Excel
- O level
Languages
English
Advanced (C1)
C1
Timeline
Technical Support Analyst
HclTech
06.2024 - Current
Senior Executive
STARTEK Incorporation
04.2022 - 02.2024
MBA - Data Science
Amity Universi
Certificate - Data Science With Generative AI
Physics Wallah
Diploma - O Level
NIELIT
Bachelor in Commerce -
Lucknow University