Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Prakhar Saxena

Prakhar Saxena

Lucknow

Summary

Technical Support Analyst with strong background in networking and data science. Demonstrated success in improving operational efficiency through targeted process enhancements. Skilled in delivering effective team training that drives performance and productivity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Analyst

HclTech
Lucknow
06.2024 - Current
  • Monitored network performance, identifying potential issues for timely resolution.
  • Provided technical support for network-related inquiries, enhancing service standards.
  • Collaborated with team members to address complex technical challenges effectively.
  • Delivered training sessions on product knowledge and customer service techniques.
  • Coordinated onboarding programs for new hires, ensuring smooth transitions and integration.
  • Trained new employees on procedures and safety protocols to promote operational efficiency.
  • Implemented process improvements that boosted team productivity and operational effectiveness.
  • Supervised daily operations, maintaining workflow continuity among team members.

Senior Executive

STARTEK Incorporation
Lucknow
04.2022 - 02.2024
  • Streamlined operational processes by leading cross-functional teams to enhance efficiency.
  • Collaborated with department heads to develop strategic initiatives that aligned with company goals.
  • Analyzed workflow patterns to identify and address improvement areas within operations.
  • Assisted sellers in account setup and optimization strategies to maximize performance.
  • Provided technical assistance to sellers, resolving product inquiries, payment discrepancies, account suspensions, and order cancellations.
  • Conducted onboarding sessions for new staff members on company policies and procedures.

Education

MBA - Data Science

Amity Universi
08-2027

Certificate - Data Science With Generative AI

Physics Wallah
11-2025

Diploma - O Level

NIELIT
01-2022

Bachelor in Commerce -

Lucknow University
Lucknow
08-2021

Skills

  • Data analysis
  • Machine learning
  • Technical support
  • Project management
  • Customer service
  • Process improvement
  • Team collaboration
  • Onboarding training
  • Incident management
  • ITIL framework
  • Troubleshooting and Diagnostics
  • Ticketing systems
  • Product training

Accomplishments

  • Best performer in Startek
  • Star performer at HCLTech
  • Work as a shift lead and process trainer at HCLTech

Certification

  • Data science with generative AI
  • Advanced Excel
  • O level

Languages

English
Advanced (C1)
C1

Timeline

Technical Support Analyst

HclTech
06.2024 - Current

Senior Executive

STARTEK Incorporation
04.2022 - 02.2024

MBA - Data Science

Amity Universi

Certificate - Data Science With Generative AI

Physics Wallah

Diploma - O Level

NIELIT

Bachelor in Commerce -

Lucknow University
Prakhar Saxena