PRAKRITHI VIJAY
Nayarambalam
Summary
Dynamic professional with a proven track record at Ernst & Young, excelling in stakeholder engagement and UAT readiness. Spearheaded AI enhancements and improved client satisfaction through effective communication strategies. Skilled in process improvement and Power BI analytics, driving impactful results in digital tool operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
Ernst & Young (GDS Operations Transformation Team)
Trivandrum
12.2024 - Current
- Led multi-country interactions for AI assistant enhancements (AskGDS-Ops).
- Managed 10+ UAT cycles across search, ingestion and workflow validation.
- Supported ServiceNow SDP operations including incident triage and SLA issues.
- Created governance assets including RACI matrices and process documentation.
- Coordinated configuration and access updates across global teams.
Associate
Ernst & Young (GDS MArkets Digital Engagement Team))
09.2022 - 12.2024
- Coordinated operations for five digital tools, managing agendas and tracking actions.
- Executed quality assurance testing for releases, aligning defect resolutions effectively.
- Enhanced communication flows to improve client satisfaction metrics.
Education
B.Tech - Electrical & Electronics Engineering
St. Thomas Institute For Science & Technology
Kerala University07-2015
Class XII - Bio-Maths
Kendriya Vidyalaya Pattom
Trivandrum01-2011
Kendriya Vidyalaya Pattom
Trivandrum01-2009
Skills
- Stakeholder engagement
- UAT and release readiness
- Process improvement and SOP design
- PMO reporting and metrics
- Agile methodologies
- AI and Copilot integration
- Power Apps development
- Power BI analytics
Certification
- Welcome Session for Copilot for Microsoft 365
- All in Leadership - Shaping our culture together
- EY Private Bronze Badge
- Analytics - Data Visualization and Dashboard Design
- Artificial Intelligence - Agentic AI
- Intelligent Automation - Low-Code Platform (Power Apps)
- Cybersecurity - Information Security Awareness
- Innovation - Agile
- Building a Global Mindset
- Effective Presentations - Putting It into Practice
Languages
English
Proficient (C2)
C2
Malayalam
Native
Native
Hindi
Advanced (C1)
C1
References
References available upon request.
Timeline
Associate
Ernst & Young (GDS Operations Transformation Team)
12.2024 - Current
Associate
Ernst & Young (GDS MArkets Digital Engagement Team))
09.2022 - 12.2024
B.Tech - Electrical & Electronics Engineering
St. Thomas Institute For Science & Technology
Class XII - Bio-Maths
Kendriya Vidyalaya Pattom
Kendriya Vidyalaya Pattom