Pralhad Shinde

Salesforce Consultant | 3 Years of Experience

Experienced Salesforce consultant with expertise in Sales Cloud, Service Cloud and Experience Cloud. Proven track record of delivering successful solutions to clients. Passionate about leveraging Salesforce to drive business growth and enhance customer experiences. Seeking a challenging role to contribute my skills and knowledge in enhancing Salesforce implementations and driving continuous improvement.

Project#1 : Undisclosed

Role : Technical Consultant

Description: Salesforce Configuration and Consulting

Responsibilities:

∙ As an administrator I have good knowledge in creating custom objects, fields and security  model designing.

∙ Created HTML email templates for the clients to setup email alerts for the customers. ∙ Created various reports and reports folders to assist managers to better utilize salesforce. ∙ Created various dashboard per requirement of the user and business needs.

∙ Analytics Knowledge in reports and Dashboard creation.

∙ Created workflow, process builder, Validation Rules, triggers, Matching Rules to avoid  duplicate record creation, Data Loading.

∙ UI design using the dynamic lightning page creation and

∙ Deploying the data from Sandbox to Production using change set.

∙ We gathered the requirement from our clients and suggest them the best possible way  to set up their organization. Once we are confirmed with the expect setup then we help  our clients in configuration their org.

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Project#2: Service Cloud -Chat Processing Implementation

Role: Salesforce Consultant

Description:

• Implemented a custom pre-chat form utilizing Salesforce's Omni-Channel functionality to optimize the customer service experience.
• Implemented a personalized pre-chat form that collected relevant information from customers before initiating a chat session.
• Integrated the pre-chat form with Salesforce's chat functionality, creating a seamless and efficient chat support system.
• Contributed to the overall enhancement of customer satisfaction by providing agents with valuable customer insights and enabling personalized interactions.
• Key Skills Utilized:
• Salesforce Omni-Channel.
• Testing and quality assurance:
• This project showcased my ability to leverage Salesforce's powerful features to improve customer service and optimize business processes.

1. Travelling & Trekking

2. Listening music

3. Cycling

4. Sketching